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Attach an Approved Address to an Existing Group Mailbox

This article applies to: Qualtrics (Survey Tool)


This information only applies if you send survey invitations using the Emails function located under the Distributions tab in Qualtrics itself. If you only send invitations using the Anonymous Link available under the same tab, through another email system (your Cornell email account, an e-list, or Remedy), this change doesn't affect you. 

If you already have an Exchange Group Account (EGA) that you use as your "From" or "Reply-To" address for the Qualtrics Mailer, we can help you quickly set up an address in Qualtrics that will work after September 1, 2019.

Illustration of the From default text: Address of invitation@surveys.mail.cornell.edu, Name of Cornell University Survey, and Reply-To of the address associated with the user's Qualtrics account.

Let us know the EGA address you're currently using, and we will set up an equivalent that will deliver responses to your current EGA.

For example, if your EGA is:
example-name@cornell.edu

The address we'll set up for you to use as your Qualtrics "From" and "Reply-To" addresses will be:
example-name@surveys.mail.cornell.edu

All responses will still be delivered to example-name@cornell.edu.  

Contact surveys@cornell.edu and let us know the EGA you are currently using with Qualtrics, and we'll set up a new address for your use in the Qualtrics Mailer.

This change will improve invitation deliverability and improve the security of the university's email system. See more information about the change to Qualtrics "From" and "Reply-To" addresses.

About this Article

Last updated: 

Monday, August 26, 2019 - 10:03am

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