Skip to main content

Attach an Approved Address to an Existing Group Mailbox

This article applies to: Qualtrics (Survey Tool)

This information only applies if you send survey invitations using the Emails function located under the Distributions tab in Qualtrics itself. If you only send invitations using the Anonymous Link available under the same tab, through another email system (your Cornell email account, an e-list, or Remedy), this change doesn't affect you. 

If you already have an Exchange Group Account (EGA) that you use as your "From" or "Reply-To" address for the Qualtrics Mailer, we can help you quickly set up a dedicated From address in Qualtrics.

Illustration of the From default text: Address of, Name of Cornell University Survey, and Reply-To of the address associated with the user's Qualtrics account.

Let us know the EGA address you're currently using, and we will set up an equivalent that will deliver responses to your current EGA.

For example, if your EGA is:

The address we'll set up for you to use as your Qualtrics "From" and "Reply-To" addresses will be:

All responses will still be delivered to  

Submit a Qualtrics support request to CIT and let us know the EGA you are currently using with Qualtrics, and we'll set up a new address for your use in the Qualtrics Mailer.

This change will improve invitation deliverability and improve the security of the university's email system. See more information about Qualtrics "From" and "Reply-To" addresses.

About this Article

Last updated: 

Thursday, June 16, 2022 - 8:18am

Was this page helpful?

Your feedback helps improve the site.