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Requests for a New MachineVirtual Server OrderRequests for Existing MachinesLinux Account Request FormLoad Balancer New Service RequestOpsGenie RequestCohesit
Response Time
CIT's goal is to respond to non-urgent support requests within two business days.
Contact Systems SupportWeekdays During Business HoursUserids, holding IDs, file transfer accounts, or Samba shares: Submit the Unix Account Request Form.Other routine requests: Email systems-support@cornell.eduUrgent requests: Email
Schedule (Invite) a Resource
The default setting is that anyone using Exchange Calendar can schedule a resource. However, the owner can change this so that, when someone includes the resource as an invitee to a meeting, the owner (or someone delegated by the owner) approves or denies the request.…
This procedure assumes you are already using Outlook to access your NetID email account.If you are not using Outlook for your NetID email account, follow the steps in our Initial Setup for Outlook article, then come back here and complete the steps below.
By default, everyone can see the free/busy status of a Resource Account while proposing a meeting, but cannot open the resource’s calendar.This procedure explains how the owner of a Resource Account can grant additional access rights (viewing and/or editing) to a Resource Account.First, you’ll need…
Schedule (Invite) a ResourceThe default setting is that anyone using Exchange Calendar can schedule a resource. However, the owner can change this so that, when someone includes the resource as an invitee to a meeting, the owner (or someone delegated by the owner) approves or denies the request.…
Resource Accounts, a special type of Microsoft 365 Exchange email account for non-person resources, are useful for tasks like room and equipment reservations. A Cornell Resource Account can be accessed from the resource owner's NetID email account, by shifting account views in the email or calendar…
By default, everyone can see the free/busy status of a Resource Account while proposing a meeting, but cannot open the resource’s calendar.
This procedure explains how the owner of a Resource Account can grant additional access rights (viewing and/or editing) to a Resource Account.
Before you can…
What do I do if my certificate is compromised?Important: Contact the IT Service Desk to revoke a certificate if:
Generate a Certificate Signing Request (CSR) file in Microsoft IIS 6.0 Without Removing the Existing Certificate
To generate a new CSR without removing the current certificate, a temporary website must be created. This workaround will apply for IIS servers that currently have certificates…
How Can I Request a Code-Signing Certificate?Send your request to the IT Service Desk. Specify the contact email address you would like to appear in your certificate.The IT Service Desk will initiate a code signing certificate invitation.
How do I renew an SSL certificate?When your certificate's expiration date approaches, you will be notified by email that you need to renew.
Forgotten Password?NetIDIf you know your NetID but cannot remember your password, follow the steps for requesting a replacement password in the information about NetIDs web page.GuestIDTo change your GuestID password, or to recover your password should you lose it follow these directions.
Most CIT-affiliated websites that require authentication support the use of CUWebLogin. Websites maintained by other departments frequently do, but it is possible that you may have to authenticate in another way. If you have questions about how to sign in to a website that is not maintained by CIT…
The ADFS screen pictured above is the login portal for accessing:
(For information about what phishing is, see How to Guard Against Internet Fraud.)
Log in with a NetID
Fees are billed monthly to your Kuali Account as listed under Fees and Billing.
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IT Service Desk
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Use the online Confluence form to ask a question or report an issue.
Full User Guide
For detailed documentation, see the Confluence user guide.