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My Video Upload Failed in Video on Demand

How to solve the problem if your Video on Demand upload fails

This article applies to: Video on Demand

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User Experience

While uploading, you see this error message:

No Files Uploaded - An error occurred during the upload. Please try again.

How to Solve this Problem

This is most often a transient problem that can occur due to network congestion or system load. Waiting a few minutes and trying again will usually resolve this problem.

If you continue to encounter this problem on multiple attempts, with at least a short wait between attempts, please report this problem to the IT Service Desk.

Support Contact:

Cornell IT Service Desk

Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support


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