I'm Getting a "Still Being Converted" Message in Video on Demand
What to do if your video say "still being converted" in Video on Demand
This article applies to: Video on Demand
User Experience
After uploading a video, you see the message: This Media Is Still Being Converted
How to Solve this Problem
This is normal. Each video is converted into several formats to automatically support a wide variety of playback options. Video conversion can take several minutes.
The longer the video and the higher the quality, the longer conversion can take. Network congestion and system load can also affect how long the conversion process takes.
Support Contact:
Cornell IT Service Desk
Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support
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