Content (12)
User Experience
The speaker button is flashing.
How to Solve this Problem
To set or reset your speaker, you need to press your Select button, then press the Speaker button
User Experience
My calls go directly to my voice mail, or to another extension; my phone never rings even once. What's wrong?
How to Solve this Problem
Check to be sure that Send All Calls or Call Forwarding is not active. You may need to clear both these features.
To clear Send All Calls:…
MacOS systems sometimes have issues when accessing SMB (“CIFS”) shares. This article is intended to list issues and potential work-arounds.These issues may vary with different OS versions or applications, so these suggested work-arounds are only a starting point.Slow Performance When…
User ExperienceWhile viewing the My Media page, I get “Media not ready” when selecting a video.How to Solve this ProblemRapidly navigating between videos within the interface can sometimes cause this error as the system tries to rapidly load a player for each video (when you select a video, the…
User ExperienceAfter uploading a video, you see the message: “This Media Is Still Being Converted.”How to Solve this ProblemThis is normal. Each video is converted into several formats to automatically support a wide variety of playback options. Video conversion can take several minutes. The…
User ExperienceAfter I uploaded my video the dialog box where I fill in the title and other information did not appear. The upload looked successful, but after clicking Next, I’m taken back to the My Media page, and I don’t see the new video listed there.
User ExperienceWhile uploading, you see this error message:No Files Uploaded - An error occurred during the upload. Please try again.How to Solve this ProblemThis is most often a transient problem that can occur due to network congestion or system load. Waiting a few minutes and…
User ExperienceI’m trying to upload a video in the m4v format, but it doesn’t appear when I’m selecting the file to upload.How to Solve this ProblemThe m4v video file format is specific to Apple iTunes and is not supported for upload as this format…
User ExperienceAfter embedding the Video on Demand code on a page in Wikispaces, you find that the video does not embed properly.How to Solve this ProblemThe work-around is to manually edit the embed code to remove three elements:xmlns:dc=“url”xmlns:media=“url”rel=“media:video” resource=“url”…
The Certified Desktop self-check tool shows whether security tools are present and working to protect your data and device and that it meets the standards set by the university data security measures and policies.
Instructors or students accessing Zoom through Canvas can encounter issues opening Zoom. This might result in a blank screen area where the Zoom app should appear or an error message indicating Zoom failed to load, the session has expired, or the user is invalid.When troubleshooting Canvas-Zoom…
There are a couple of ways to determine if your mail setup is working with the AppSMTP service.
First, check that mail is being received at the destination.
You can also subscribe to an hourly report from AppSMTP that will provide details for any of your traffic that is being rejected.…