service management
Content (7)
Sign in to Team Dynamix as a user.
Click the Desktop tab.
In the gray menu bar, click New Desktop.
Give your desktop a Name.
Click Save.
On the Content tab that opens, click Edit Layout and select a design.
In the Available Content section, you will see the various content types (like…
This assumes you have already logged in to the Ticket Console.
This assumes you have already logged in to the Ticket Console.
In the gray toolbar, click New, then select the desired form (Incident, Problem, etc.). A blank ticket will open.
Enter information in the available fields.
When finished entering information, click Save at the top of the…
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded).
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
TeamDynamix is Cornell's IT service management and ticketing tool that:
Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.
Provides a simple, streamlined user interface for all users, including end-users and technicians. …