service management
Looking for more information on popular IT@Cornell services? This list is updated regularly to reflect the topics Cornell users are most interested in learning more about.Read more
This assumes you have already logged in to the Ticket Console .
In the gray toolbar, click Report . From the short menu that appears, click Report ."Report Folder" allows you to create a folder where you can...Read more
This assumes you have already logged in to the Ticket Console .
In the gray toolbar, click New , then select the desired form ( Incident , Problem , etc.). A blank ticket will open...Read moreThis assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
Open the ticket by clicking its ID number or the title. A new window will open displaying the selected...Read moreThis assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
Open the ticket by clicking its ID number or the title. A new window will open displaying the selected...Read moreThis procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded).
This assumes you have already...Read more
TeamDynamix is Cornell's IT service management and ticketing tool that:
 Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.
Provides a simple, streamlined user interface for all users, including end-users and technicians....Read more