Whether you're new to service management, have years of experience, or are simply curious a

The following instructions assume that you have already logged in to TeamDynamix, and are on the Home tab (look for the house icon).Dashboards managed by CIT Service Management cannot be modified; you will need to create a custom dashboard first.Create a DashboardIn the menu bar at the top right of…

This assumes you have already logged in to the Ticket Console.

This assumes you have already logged in to the Ticket Console.  In the gray toolbar, click New, then select the desired form (Incident, Problem, etc.). A blank ticket will open. Enter information in the available fields. When finished entering information, click Save at the top of the…

This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console. 

This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.

This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded). This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console. 

TeamDynamix is Cornell's IT service management and ticketing tool that: