Incidents and Service Requests for Shared File Services
Incidents and Service Requests for Shared File Services (SFS)
This article applies to: Shared File Services
- Incidents and service requests can be reported by contacting the IT Service Desk at 255-5500.
- CIT will use every reasonable effort to respond to service requests for new shares, and changes to existing shares, submitted via online request forms, within two business days. During periods of peak activity response may take longer.
- Prior to responding to requests for support (service requests or critical break/fix) CIT will require customers to perform basic diagnostic steps documented in the Service FAQ for support.
- TSP’s are expected to provide primary support for their end-users.