RingCentral phone accounts are assigned upon request to individual employees. Logging into a RingCentral account to make or receive calls or manage voice mail messages requires the individual's NetID and authentication credentials.

RingCentral Accounts should be Deactivated upon Exit 

RingCentral phone account numbers for departing employees should be deactivated upon their exit. This standard operating procedure supports the fiscal goals of Resilient Cornell. Deactivated RingCentral numbers are held in a special pool for six months, then can be reassigned.

• Departmental telecom coordinators can submit the Disconnect RingCentral request form.
• Alternatively, contact the CIT Request Fulfillment Team at ncs-os@cornell.edu.

Voice Mail Messages are Deleted upon Exit

Deactivating an account also deletes that account's voice mail messages. Responding to and deleting RingCentral messages prior to exiting is a good idea.

Reassign Responsibility for a RingCentral Account

A few university RingCentral accounts, such as the main line for a department, are shared. If an employee helping manage a primary phone line in addition to their personal RingCentral account leaves the department or university, will the main line responsibility shift to another employee?

• Contact the CIT Request Fulfillment team to discuss next steps: ncs-os@cornell.edu.

Keep or Deactivate RingCentral Accounts when Changing Departments

Employees who change departments can work with their current and future department heads and telecom coordinators to determine if their current RingCentral phone number will be reassigned within the current department, follow the employee to the new department, or can be deactivated in support of the Resilient Cornell goals. 

• Contact the CIT Request Fulfillment team to discuss next steps: ncs-os@cornell.edu.