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This article applies to: Qualtrics (Survey Tool)

Qualtrics can help you with most, but not all, things you need to do with their survey service. The following are handled by CIT. Use CIT's Qualtrics support request forms if you need help with:

Reactivating an account that has been disabled
Changing survey ownership
Adding survey administrative collaborators outside Cornell
Allowing you to view name, email, and IP address, and location fields in survey reporting
Recovering a deleted survey
Sending an invitation to a very large group
Adjusting account permissions, or other account-related issues, such as moving your account to a different institution

To get to the Qualtrics product support page, you will need to sign in. Click Sign in with SSO.
For Organization ID, type cornell.
You will then be able to sign in using CUWebLogin.
When you arrive at XM support, select Get technical support, then Survey Platform to see the methods of contact that are available.

Qualtrics (Survey Tool) Articles

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Using Qualtrics

Administer Qualtrics Surveys Offline (iOS and Android)

With the Qualtrics Offline Surveys app, you can administer surveys on your mobile device without an internet connection, then upload the responses back into Qualtrics when you have an Internet...

Create a Qualtrics Account

If you do not yet have an account for Cornell Qualtrics, one will be generated for you automatically the first time you log in. By clicking the login link, you certify that you understand and...

Custom "From" Addresses

Due to changes being made by Qualtrics to improve email delivery, when using the Qualtrics Mailer in Cornell's survey service, it's preferable to use as the "From" address one of the following...

Emailing Qualtrics Surveys to Large Numbers of People

If you plan to send a survey to more than 2,500 people, there are steps you need to take first.

Manage Notifications in Qualtrics

Qualtrics provides notifications about activity for your surveys. These notifications can include: If someone has shared a survey with you Survey metrics Workflows...

Put Cornell Authentication Before a Survey

If you ask members of the Cornell community to sign in with their NetID and password to take a survey, make sure to provide a way they can confirm it's a...

Qualtrics Terms and Conditions

Use of Surveys for Research Human participant research conducted by or on behalf of Cornell researchers must receive prior approval or exemption from Cornell University's Institutional...

Sign In to Submit a Request to Qualtrics Support

Qualtrics can help you with most, but not all, things you need to do with their survey service. The following are handled by CIT. Use CIT's Qualtrics support request forms if you...

Survey Accessibility in Qualtrics

Cornell University is committed to diversity and inclusiveness with the goal of providing an accessible, usable and welcoming environment for faculty, staff, students and visitors with...

Upload a File to Box from Inside a Qualtrics Survey

It's possible to embed a feature to upload a file to Box from within a Qualtrics survey. Follow Box's instructions to set up a Box File Request. In those same instructions...

Use an EGA with Cornell Qualtrics

EGA use with Qualtrics, and the addition of EGA members to access the account, can only be requested by the EGA owner. If you and people you work with would like to share...

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Qualtrics (Survey Tool) Articles

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