One of the responsibilities of an e-list administrator is to provide technical assistance to the list's subscribers.
You'll get messages and calls from people around campus (possibly around the world) who need help. Your primary resource is this set of web pages. Here you should be able to find answers to nearly all of the questions you’ll get. And, on this page, we've assembled some “boilerplate” text that you can customize for your list. If you have any locally-created documents (either on paper or online), feel free to use this tip sheet as a starting point.
It will be most helpful to your members and potential members if you customize the text we’ve included here by using the actual name of your list, instead of referring to it as “listname” as we’ve done here. Be sure to include the hyphen and the letter “L” at the end of the list name.
If you “cut and paste” the text below into your documents, when you get to the part where you “paste,” instead, from the Edit menu, choose Paste as or Paste special, then choose to paste as unformatted text.
Explain How to Join (Subscribe to) Your List
(Please, please, please, personalize the text in the following box with the name of your list. Otherwise you’ll get many cries for help.)
To join this e-list, send an email message FROM the email address where you want to receive messages posted to the e-list.
Send the message to: listname-request@cornell.edu.
For the Subject of the message, enter the single word
join
Leave the body of the message blank.
Explain How a List Member Can Post a Message to the List
(Please, please, please, personalize the text in the following box with the name of your list. Otherwise you’ll get many cries for help.)
Sending a message to be posted to the e-list is exactly like sending any other email message. You simply put the e-list address in the To field. For example:
sheep-shearing-L@cornell.edu
Notes:
- Don't forget the “-L” that comes just before “@cornell.edu”.
- All lists hosted by CIT will have an email address that includes “@cornell.edu”.
- For most lists you will need to send your message from the address where you receive postings.
Explain How to Leave (Unsubscribe From) Your E-list
(Please, please, please, personalize the text in the following box with the name of your list. Otherwise you’ll get many cries for help.)
To leave this e-list, send an email message FROM the email address where you want to receive messages posted to the e-list.
Send the message to: listname-request@cornell.edu.
For the Subject of the message, enter the single word:
leave
Leave the body of the message blank.
Explain How a List Member Can Choose Whether to Receive Each Message Individually or as a Once-a-Day Digest.
(Please, please, please, personalize the text in the following box with the name of your list. Otherwise you’ll get many cries for help.)
You can choose to receive messages posted to an e-list in one of four ways:
- Mail - (This is the default method.) You receive each posting as an individual email message.
- Digest - You receive only a message a day. It contains all of the postings for that day.
- MIME Digest - You receive one message a day. Each posting for the day is delivered as an attachment to that message.
- Nomail - You do not receive any messages posted to the list. When you want to resume receiving messages, send another SET command specifying one of the other three choices.
To change the way you receive messages for a particular list, send an email message to: listname-request@cornell.edu.
Leave the subject line blank. The body of the message should be a single line with the following format:
set option
where you replace the word “option” with one of the following four values:
-mail
-digest
-mimedigest
-nomail
Notes:
- Send this message in plain text
- No formatting or fonts or colors.
- Send this message FROM the email address where you have received messages posted to the e-list.
Explain How a List Member Can Get in Touch With the List’s Administrator
(Please, please, please, personalize the text in the following box with the name of your list. Otherwise you’ll get many cries for help.)
If you have questions or comments about a particular e-list, you can contact the list administrators via email. Send your message to
owner-listname@cornell.edu
For example, owner-cit-alert-L@cornell.edu
Notes:
- Don’t forget the “-L” that comes just before “@cornell.edu” in the listname.
- You can send your message from any email address, but it may help the list administrator to know what address you use with the list.
Explain Where People Can Get more Information about Using CIT-hosted E-lists
To learn more about using CIT-hosted e-lists, please visit
https://it.cornell.edu/lyris
and browse the topics on the left or use the search box.
Explain Where People Can Get More Information about Sending Commands in Plain Text Messages
To learn more about sending email messages in plain text format, please see
https://it.cornell.edu/lyris/send-email-message-plain-text.
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