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Using IP Voice Standard and Programmable Features

This article applies to: IP Voice Service


Standard Features

Hold

To place a call on hold

  • Press the Hold button.

To return to held call

  • Press Held Call Appearance.

Call Pickup

  • Dial *1.

Last Number Dialed

  • Dial #7.

Transfer

  • Press Transfer.
  • Hear dial tone.
  • Dial 5-digit number.
  • Announce call.
  • Press Transfer.
  • Hang up.

Conference

To add a party to a call

(May have up to 6 parties)

  • Press Conference.
  • Hear dial tone.
  • Dial party.
  • Press Conference after party answers.

Note: if no answer or busy, press Held Call Appearance

To drop last party added

  • Press Drop.

Call Forwarding Busy/No Answer

To activate
  • Dial *3. (Hear dial tone.)
  • Dial 5-digit number. (Hear confirmation tone.)

Note: Send All Calls must NOT be active for forwarding to operate.

To cancel

  • Dial #9. (Hear confirmation tone.)

Call Forwarding All Calls

To activate
  • Dial *2. (Hear dial tone.)
  • Dial 5-digit number. (Hear confirmation tone.)

Note: If the phone that you have forwarded to is unavailable, the call returns to the originating phone and follows that phone's coverage path (can include AUDIX in path). Forwarding does override a priority call. The person the phone is forwarded to will receive the priority ring. 

To cancel

  • Dial #9. (Hear confirmation tone.)

Send All Calls

Send All Calls works only if the extension is in a Call Coverage Group.

Note: Send All Calls overrides forwarding.

To activate
  • Dial #2. (Hear confirmation tone.)
To cancel
  • Dial #6. (Hear confirmation tone.)

Priority Call

To activate
  • Dial #3.
  • Dial 5-digit number.
To accept a call when already on a call
  • Dial #3.
  • Dial 5-digit number.
To return to first caller
  • Depress and hold switchhook until telephone rings.

Automatic Callback

Automatic Callback also works if there is no answer. The next time the extension you wanted is used and then becomes free, your phone rings back.

To activate

  • Depress switchhook. (Hear dial tone.)

  • Dial *5. (Hear dial tone.)

  • Hang up within 6 seconds.

To cancel

  • Press #5. (Hear dial tone.)

Speed Dialing

To dial a number from the system list (List 3)
  • Dial *9. (Hear dial tone.)
  • Dial speed number.
To dial a number from the group list (List 2)
  • Dial *7. (Hear dial tone.)
  • Dial speed number.
To dial a number from the personal list (List 1)
  • Dial *8. (Hear dial tone.)
  • Dial speed number.
To program personal or group lists
  • Dial *0. (Hear dial tone.)
  • Dial 1or 2 (list number). (Hear dial tone.)
  • Dial speed number location (0-9). (Hear dial tone.)
  • Dial number to be stored.
  • Dial #. (Hear confirmation tone.)
  • Hang up or program next speed number by dialing the next speed number location and continuing as above.

Call Park

To park a call
  • Depress switchhook.
  • Dial 200.
  • Dial extension number where call is to be parked, or dial # if it is to be parked on the current number.

Notes: If a busy signal is received, a call is already parked from this extension, so you cannot park this call.

The phone will ring back in one minute if a parked call has not been retrieved and the line is available. If you do not pick up, the parked call with follow your call coverage path.

To retrieve a parked call

  • Hear dial tone.
  • Dial #0.
  • Dial extension number where call was parked, or dial # if it was parked on the current number.

Note: If you hear alternating high and low tones, either the caller has hung up or you dialed from an extension that does not have a call parked.

To place call on hold and retrieve parked call

  • Depress switchhook.
  • Dial *6.
  • Dial #0.
  • Dial extension number where call was parked, or dial # if it was parked on the current number.
To return to held call
  • Hang up. (The phone rings 3 short rings.)

Note: The present caller (if any) is disconnected and the phone will be rung back if the held caller is still holding.

Programmable Features

Send All Calls

Send All Calls works only if the extension is in a Call Coverage Group.

Note: Send All Calls overrides forwarding.

To activate
  • Press Send All Calls (SAC) or dial #2. (Hear confirmation tone) If you have a Send All Calls button, the light is illuminated.
To cancel
  • Press Send All Calls or dial #6. (Hear confirmation tone.)

Priority Call

To activate

  • Press Priority Call (PC) or dial #3.
  • Dial 5-digit number.
To transfer a call
  • Press Transfer.
  • Press Priority Call (PC) or dial #3.
  • Dial 5-digit number.
  • Press Transfer.

Automatic Callback

Automatic Callback also works if there is no answer. The next time the extension you wanted is used and then becomes free, your phone rings back.

To activate
  • Dial 5-digit number.
  • If busy tone is heard, press Automatic Callback. (Hear confirmation tone.)
  • Hang up within 6 seconds.
  • The Automatic Callback button is illuminated.
To cancel
  • Press Automatic Callback.

Abbreviated Dialing (also called Auto Dial)

To activate
  • Press SD button.
To program
  • Dial *0. (Hear dial tone.)
  • Press SD button. (Hear dial tone.)
  • Dial number to be stored.
  • Press SD button. (Hear confirmation tone.)

Call Park

To park a call
  • Press Transfer.
  • Dial 200 or Call Park.
  • Dial extension number where call is to be parked, or dial # if it is to be parked on the current number.
  • Press Transfer.

Notes: If a busy signal is received, a call is already parked from this extension, so you cannot park this call.

The phone will ring back in one minute if a parked call has not been retrieved and the line is available. If you do not pick up, the parked call with follow your call coverage path.

To retrieve a parked call
  • Hear dial tone.
  • Dial #0 or press Call Park.
  • Dial extension number where call was parked, or dial # if it was parked on the current number.

Note: If you hear alternating high and low tones, either the caller has hung up or you dialed from an extension that does not have a call parked.

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