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Transitioning to VoIP: Frequently Asked Questions

This article applies to: IP Voice Service


Why is my telephone changing?

Network Connectivity Program wiring upgrades have created an opportunity to change the way we deliver phone service; all upgraded buildings will be transitioned to use Voice over IP (VoIP) telephones. Your phone service will be provided via a data network connection.

Which buildings are getting new phones?

All buildings that are a part of the Network Connectivity Program will receive new VoIP phones.

When will the new phones be installed?

Your building will receive the new phones some time after new wiring for each building has been completed as part of the Network Connectivity Program. Prior to buildings being affected, we will be in contact with department IT support for planning purposes.

How will the new service differ?

We are providing VoIP phones with the same features and functionality as your current digital/analog phones. This holds true for all needs, from basic user service to advanced call centers.

Does the loss of data network or electric mean the phone won't work?

Service will be interrupted during network outages (including data switch maintenance) and building electrical power outages unless the building is supported by an emergency generator. As part of the Network Connectivity Program, at least one emergency phone will be installed on every floor. This is traditional telephone service that directly calls the CU Police Department. The same as all emergency communications phones (elevators/blue light phones).

Will emergency services be able to find the location of my call?

Calls placed from your office phone to Cornell's emergency 911 services may not display caller's location to university emergency personnel. As part of the Network Connectivity Program, at least one emergency phone will be installed on every floor. This is traditional telephone service that directly calls the CU Police Department, the same as all emergency communications phones (elevators/blue light phones).

Will there be a change in cost for the new phones?

Updated IP Voice Service rates are now available at the Voice & Data Rates Catalog.

Will there be a cost for the emergency phones installed on each floor?

The Network Connectivity Program is paying for the wiring as part of the rewire. The phone cost, and monthly phone are paid for by CIT Infrastructure.

Will there be exceptions?

There are some cases where an exception can be made, and analog phone lines will continue to be used. Currently, the list includes:

  • Cordless phone sets where multiple receivers use the same phone base in an office or lab space
  • Bridged phones in a lab environment
  • Modems
  • Fax┬ámachines
  • Elevator, blue light, and other emergency phones
  • Ring down alarms
  • Polycom conference phone sets
  • Locations with video conference systems

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