Welcome to Computer Hardware Repair
We are located at 337 Pine Tree Road (East Hill Plaza)
Normal Business Hours: Monday through Friday, 8am to 4:30pm
Check out the Hardware Repair News public Confluence page for found solutions to known or common hardware issues. Hardware Repair News
Repair Services Offered
Dell Computer Hardware Repair
CIT's Computer Hardware Repair Team offers computer hardware repair for warranty covered or non-warranty covered Cornell-owned Dell desktop and laptop computers. TSPs are required to submit requests for these repairs.
Click this link to read the Dell information page and to get the button to the Dell Repair form
Apple Computer Hardware Repair
CIT's Computer Hardware Repair Team offers computer hardware repair for warranty covered or non-warranty covered Cornell-owned and Personal desktop and Laptop Apple computers to TSPs, Staff, Faculty, and Students.
Click this link to read Apple information page and to get the button to the Apple Repair form.
Repair options for Apple Mobile Devices and Ipads are available at the Cornell Store.
Preventative Maintenance Computer Cleaning and Sanitizing Service
CIT's Computer Hardware Repair Team now offers a . Cleaning and sanitizing your laptop is crucial for maintaining hygiene, performance, and longevity.
Click this link to read the comprehensive cleaning and sanitizing service page and get the button to submit a computer cleaning request.
Where Repairs are Completed
Computer Hardware repair can be performed by Cornell's Computer Hardware Repair Team at 337 Pine Tree Road (East Hill Plaza). Customers can also request an in-person repair at their campus address. We request enough space to set up for the repair. We can also come and pick up equipment to repair back at our office location if you don't have room or want our team to do the repair at your office.
Services must be scheduled in advance using the supplied Bookings link sent from the technician assigned the ticket.
For customers outside the Ithaca area, The Computer Hardware Repair Team can request a Dell repair dispatch to a customer's home.
Apple repairs can only be done for Apple devices located at Ithaca main campus or within drop in distance to our repair shop. Apple repairs are only conducted at the Computer Hardware Repair Office at 337 Pine Tree Road.
In addition, please follow these guidelines for scheduling onsite hardware repairs:
- All repairs must be scheduled with the Hardware Repair Technicians, who will send a Bookings link for easy scheduling.
- For services that are performed at 337 Pine Tree Road (East Hill Plaza), Ithaca, NY: ParkMobile paid parking is enabled for the parking lot. Phone (during normal business hours): 607-255-7120
Cornell and Dell are not responsible for any loss of data or installed software. For details on the TSP's role in repairing hardware, see TSP Responsibilities.
Support Contact:
CIT Desktop Support
Business hours: 8:00am-4:30pm
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