Dell Warranty Hardware Repair
CIT Support offers on-site next-day or sooner warranty service on the Ithaca campus for Cornell‑owned Dell desktop and laptop computers under hardware warranty.
Location: 104 Maple Ave, Ithaca NY
Hours: Monday through Friday, 8:00am to 5:00pm
Dell warranty repairs may be requested only by department technical support providers (TSPs).
TSP responsibilities include:
- Initial troubleshooting to determine that warranty service is necessary
- Verifying that the computer is eligible for warranty work
- Backing up the computer before the warranty service and restoring data and reinstalling software, if necessary, after the repair is complete