User Experience

When attempting to restore files on a Windows 7 system using the TSM GUI Client, you 

• find no files in the “My Documents” folder shown in the TSM GUI Client; OR
• can’t find the “My Music” / “My Pictures” / “My Video” folders in the TSM GUI client

How to Solve this Problem

These files can be found in different places:

• “My Documents” files can be found in the “Documents” directory
• “My Music” files can be found in the “Documents -> Music” directory
• “My Pictures” files can be found in the “Documents -> Pictures” directory
• “My Video” files can be found in the “Documents -> Video” directory

In brief, the Windows Explorer provided by Microsoft as part of Windows 7 is masking the true location of these files from the end user.