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When sensitive data isn't managed appropriately, it poses many risks to Cornell. By law, possible loss to certain types of data requires Cornell to report to government agencies and notify potentially affected individuals.
Responding to data losses (even possible losses) can easily consume…
Many people will find that they can work with PDFs using only free tools, although some advanced features can only be found in Adobe Acrobat Pro.
What are the differences between Box Edit, Box Sync, and Box Drive?Box Edit is an add-on feature that allows you to open and edit files stored in Box. Designed for all file types, browsers, and platforms, Box Edit uses the default application installed on your computer to open and edit files: Docx…
Occasionally, when you try to sign in to the LastPass browser extension, the process will not complete, usually failing before you are asked to provide your two-factor authentication. You are left at a mostly blank (white) LastPass browser page and the LastPass icon in the browser toolbar remains…
With the rising value of cryptocurrency (Bitcoin, Ethereum, Monero, etc.) and its broad coverage in the media, there has been a rise in Cornell-owned computers being tapped, usually through phishing attacks, to process cryptocurrency.
What happens is that malicious software--malware--is introduced…
You may find that, after connecting to Cornell Wi-Fi, your signal weakens or drops out entirely.
One cause is if you have something connected to a USB3 port on your device. USB3 uses the same frequency as most of our wireless users.
A workaround is to change the port setting on your device to…
If you are having trouble connecting, try this:
Open a web browser and go to www.cornell.edu. If you have never authenticated, this should force you to the captive portal sign-in page.
If you cannot connect to eduroam, try RedRover. If you cannot connect to RedRover, try Cornell-Visitor (use your…
There are a number of factors that may prevent you from connecting.
Some users of Android OS 7.0, 7.1, and 8.0 who have also installed the eduroam CAT app find that they cannot connect to the network.
When the eduroam CAT app prompts for a security certificate, you should choose do not validate…
If someone forwards to you a link for a Zoom meeting, it is possible you will see this error message when you try to use the link:
This will only happen when
Sometimes we get reports that email sent from @cornell.edu addresses to external addresses (or forwarded from a Cornell address to an external address) is being rejected or having delivery refused. At various times this has happened when sending to Spectrum/Time Warner, to AOL, and to other service…
The information here applies to both the native, manual Shared Folder feature and the CornellAD-enhanced, synchronized Shared Folder feature.
The information here applies to both the native, manual Shared Folder feature and the CornellAD-enhanced, synchronized Shared Folder feature.
Remote Support can be used to allow support personnel to view a user's mobile device. Only the user can control the device, but the support person can see what happens.
Vendor Documentation: Screen Sharing on iOS Devices
The user must change some device settings, then allow a Remote Support…
Graduates and professional students are given email accounts in both Microsoft Office 365 (the primary system for faculty and staff) and Google Workspace (the primary system for undergraduates).
If you have never used Google Workspace before, you should Change Your NetID Password to ensure that…
Google Workspace accounts (previously known as G Suite) for undergraduates are set to route all messages directly to the Google account address.
If you have never used Google Workspace for email before, you should Change Your NetID Password to ensure that your password is in sync for all Cornell…
Email for Microsoft Office 365 accounts is routed directly to Microsoft's servers without passing through Cornell's email system.
A few users have reported finding their LastPass vault apparently empty after they log into LastPass through their browser, click the LastPass icon in the toolbar, select Open my Vault.
The good news is, your vault is probably NOT empty, it just looks that way.
Your Cornell LastPass Enterprise account includes a feature called Shared Folders, which you can use to share authentication information with other people at Cornell. For example, if everyone in your department shares access to an external site through a single password, one person can maintain the…
There are two ways to approach this, depending on what LastPass has already done: Multiple cornell.edu entries or no entry yet for a particular site.
Multiple cornell.edu Entries
Open your LastPass vault to see what LastPass has already saved. You may see multiple entries for "cornell.edu."
This link will take you to the LastPass Browser Install page. The big red Quick Install button at the top of the page will install the extension for your current browser. Please click it. We recommend that you do NOT select the Universal Installer option.