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Cornell University

Problem: LastPass Browser Sign-In Fails

This article applies to: Secure Password Management

Occasionally, when you try to sign in to the LastPass browser extension, the process will not complete, usually failing before you are asked to provide your two-factor authentication. You are left at a mostly blank (white) LastPass browser page and the LastPass icon in the browser toolbar remains gray.

We have two workarounds:

  • Go to LastPass and log in there using the blue Log In button at the upper right. 


  • Click the LastPass icon in your browser's toolbar. This should prompt you to sign in.

If the problem persists, please contact the IT Service Desk.

We are working with the vendor to identify the root cause of this problem.


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