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CU VPN authenticates your identity and affiliation with Cornell using your NetID and password.
Traffic to and from Cornell IT resources hosted on campus is sent through an encrypted “tunnel” to campus.
All other traffic goes over your local Internet connection and does not use the…
University-Owned OptionsWe recommend CrowdStrike for all Windows computers that are part of Certified Desktop.
University-Owned ComputersIf the university-owned computer is managed by a unit that’s signed a Certified Desktop agreement, your IT staff will deploy CrowdStrike.
Outlook on the WebMicrosoft frequently changes the design of Outlook on the web, so your version may differ somewhat from the description here.In the Outlook ribbon at the top of the page, click the gear (Settings) icon.In the Settings window, in the left column, click Mail.In the middle column,…
Here’s how to view headers for the email clients supported by the IT Service Desk.
Audio-Visual SupportIncidents (troubles, whether associated with an active project or past/general AV system) should be submitted using the “Audio-Visual Support” button in the sidebar. Tickets will be escalated to a Level 2/3 design consultant/engineer as appropriate. Often, active Design…
Requests for a New Machine
Virtual Server Order
New Blade Request
Requests for Existing Machines
Linux Account Request Form
Unix Printer Request Form
Response Time
CIT's goal is to respond to non-urgent support requests within two business days.
Contact Systems Support
Weekdays During Business Hours
Userids, holding IDs, file transfer accounts, or Samba shares: Submit the Unix Account Request Form.
Other routine requests: Email systems-support@cornell.edu
Urgent requests: Email
Schedule (Invite) a Resource
The default setting is that anyone using Exchange Calendar can schedule a resource. However, the owner can change this so that, when someone includes the resource as an invitee to a meeting, the owner (or someone delegated by the owner) approves or denies the request.…
This procedure assumes you are already using Outlook to access your NetID email account.If you are not using Outlook for your NetID email account, follow the steps in our Initial Setup for Outlook article, then come back here and complete the steps below.
By default, everyone can see the free/busy status of a Resource Account while proposing a meeting, but cannot open the resource’s calendar.
This procedure explains how the owner of a Resource Account can grant additional access rights (viewing and/or editing) to a Resource Account.
First, you’ll…
Schedule (Invite) a ResourceThe default setting is that anyone using Exchange Calendar can schedule a resource. However, the owner can change this so that, when someone includes the resource as an invitee to a meeting, the owner (or someone delegated by the owner) approves or denies the request.…
Note: New Outlook is unable to work with EGAs. If that functionality is needed, you will need to use Legacy Outlook on Windows.This procedure assumes you are already using Outlook to access your NetID email account.
By default, everyone can see the free/busy status of a Resource Account while proposing a meeting, but cannot open the resource’s calendar.
This procedure explains how the owner of a Resource Account can grant additional access rights (viewing and/or editing) to a Resource Account.
Before you can…
What do I do if my certificate is compromised?Important: Contact the IT Service Desk to revoke a certificate if:
Generate a Certificate Signing Request (CSR) file in Microsoft IIS 6.0 Without Removing the Existing Certificate
To generate a new CSR without removing the current certificate, a temporary website must be created. This workaround will apply for IIS servers that currently have certificates…
How Can I Request a Code-Signing Certificate?Send your request to the IT Service Desk. Specify the contact email address you would like to appear in your certificate.The IT Service Desk will initiate a code signing certificate invitation.
How do I renew an SSL certificate?When your certificate's expiration date approaches, you will be notified by email that you need to renew.
Forgotten Password?NetIDIf you know your NetID but cannot remember your password, follow the steps for requesting a replacement password in the information about NetIDs web page.GuestIDTo change your GuestID password, or to recover your password should you lose it follow these directions.