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Use Append Mode Authentication
Some campus IT services, such as Desktop Everywhere using the VMware Horizon View client, do not support a web interface to specify how to complete the second step of authentication.
If you enter just your NetID and password with these non-web apps, Two-Step…
Get a Passcode from a Hardware TokenAcquire and enroll a hardware token that will display a passcode with a simple button push.
During late Fall 2025 and early Spring 2026, Cornell will begin disabling the Duo Phone Call and Duo SMS Passcode methods.
During Fall 2025 and Spring 2026, Cornell is retiring the Duo Phone Call and
You can grant others permission to see your calendar. You choose the level of detail (when you’re free or busy, the subject of the event, or the details of the event). You also have the option of marking a calendar item as Private; this removes all privileges except seeing that you are busy for the…
The Cornell University Written Information Security Program (WISP) is intended as a set of comprehensive guidelines and policies designed to:
A completed and regularly updated Unit WISP can serve as crucial information security framework for campus units. The information it contains is both defined by and complementary to the University WISP. Each unit’s written plan can help close gaps, mitigate risks, and improve its IT operations.…
I'm trying to use a hardware token but no passcode appears when I press the token's button.Solution: Either the battery is dead or the token is damaged. You will need to replace the token.
You can use Two-Step Login when you travel internationally to countries, other than those listed below. Even if there is no cell or data service available for your smartphone, you can still use a hardware token to generate a passcode.
Do you need to unlock your Duo account after too many failed login attempts? Use Cornell's self-service website to re-activate Duo Mobile. If Two-Step Login displays the message Account Disabled when you try to log in, use Cornell's self-service website to re-activate your Duo
The IT Service Desk can issue an emergency bypass code that will allow you to log in up to ten times over the next twenty-four hours. To obtain the emergency bypass code, you must verify your identity with the IT Service Desk. This means that you will need an official id handy…
Remove the missing device immediately from Manage Your Two-Step Login using another device that you have enrolled. For details, follow the steps at Remove a Device from Two-Step Login.
Skype for Business has been replaced by Microsoft Teams.
By default, Skype will start automatically when Windows starts. You can change this setting.
This information is intended for technical support providers.
This information is intended for technical support providers.
You will not be able to enable FileVault on a computer that is managed by Cornell IT staff, because encryption will already be setup. If you are not sure whether your computer is managed, please contact your support provider.
To enable FileVault on a non-managed Mac computer,…
Adobe Acrobat Pro is a fully-featured PDF manager. With it, you can open, create, and edit documents in PDF format.
During Fall 2025, Cornell is retiring the Duo Phone Call and
Introduction
You can configure a scanner for any Perceptive Content client computer. Scanning profiles and capture profiles define the behavior of the scanner in connection with the Perceptive Content client. You must have the Perceptive Content client installed before you can configure the…
Run the Perceptive Content client.
On the Perceptive Content sunflower screen, click Connection Profiles, then Edit connection profiles.