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You can use Two-Step Login when you travel internationally to countries, other than those listed below. Even if there is no cell or data service available for your smartphone, you can still use a hardware token to generate a passcode.
Do you need to unlock your Duo account after too many failed login attempts? Use Cornell's self-service website to re-activate Duo Mobile. If Two-Step Login displays the message Account Disabled when you try to log in, use Cornell's self-service website to re-activate your Duo
The IT Service Desk can issue an emergency bypass code that will allow you to log in up to ten times over the next twenty-four hours. To obtain the emergency bypass code, you must verify your identity with the IT Service Desk. This means that you will need an official id handy…
Remove the missing device immediately from Manage Your Two-Step Login using another device that you have enrolled. For details, follow the steps at Remove a Device from Two-Step Login.
Skype for Business has been replaced by Microsoft Teams.
By default, Skype will start automatically when Windows starts. You can change this setting.
This information is intended for technical support providers.
This information is intended for technical support providers.
You will not be able to enable FileVault on a computer that is managed by Cornell IT staff, because encryption will already be setup. If you are not sure whether your computer is managed, please contact your support provider.
To enable FileVault on a non-managed Mac computer,…
Adobe Acrobat Pro is a fully-featured PDF manager. With it, you can open, create, and edit documents in PDF format.
During Fall 2025, Cornell is retiring the Duo Phone Call and
Introduction
You can configure a scanner for any Perceptive Content client computer. Scanning profiles and capture profiles define the behavior of the scanner in connection with the Perceptive Content client. You must have the Perceptive Content client installed before you can configure the…
Run the Perceptive Content client.
On the Perceptive Content sunflower screen, click Connection Profiles, then Edit connection profiles.
Effective May 23, 2022, Microsoft has announced that the Outlook for Android mobile app will no longer be supported on Android version 7.1 or earlier. If you have Outlook for Android installed on your mobile device, make sure your device is running Android version 8 or higher. If not, upgrade…
TPM Off or Does Not Exist
Reboot into BIOS (F2 at POST). In the TPM Security section, make sure the boxes are checked. Click Apply.
Exit BIOS. The computer will reboot. Re-run the MBAM installer.
This information is intended for technical support providers. End users should contact their technical support for assistance.You will need to be on a campus network or VPN to use BitLocker recovery with the self service link.If BitLocker encounters problems unlocking the drive during the…
The procedure described on this page is only for Windows computers that are NOT managed through CIT's Managed Desktop service. If you are unsure if your computer is managed, we urge you to check with your local technical support provider.
This information is intended for technical support providers. End users should contact their technical support for assistance.All managed computers in Configuration Manager now have their BitLocker managed and configured by ConfigMan itself. Configuration Manager will automatically install the MBAM…
The following goals have been defined for these key areas of Cornell's Identity and Access Management program.
To protect the privacy of Cornell community members, accessing the university directory requires a Cornell NetID or a Weill Cornell CWID login.
Available LicensesThe following license upgrades are available. Please submit your request form (link below) at least five days in advance.