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Zoom Support

This article applies to: Zoom


During May and June 2020, Zoom is limiting direct user support. Please contact the IT Service Desk directly for support.

For help using Zoom, including live issues as an event is taking place, we recommend that you contact the vendor directly. Their toll-free number is 888-799-9666 ext 2.

Additional vendor support channels

For licensing, provisioning, and authentication issues for Cornell University courses and business, contact the IT Service Desk. Cornell only provides Zoom support for Cornell faculty, students, and staff. For support for Zoom accounts other than Cornell University, visit the Zoom Help Center.

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