How do I unlock my account in Two-Step Login?
What to do if your Two-Step Login account is locked
This article applies to: Two-Step Login
If Two-Step Login displays the message, Your account has been locked out due to excessive authentication failures. Please contact your administrator when you try to log in, then contact the IT Service Desk to unlock your Two-Step Login account.
You will need to contact the Service Desk. Have an official ID as well as access to a computer that can support a Zoom session.
If this wasn’t you, someone may have stolen your NetID password. In that case, you should change your NetID password and inform the IT Service Desk that your NetID may have been compromised.
Support Contact:
Cornell IT Service Desk
Normal Business Hours: Monday-Friday, 8am-6pm (Eastern Time)
Emergency Service Disruptions: After Hours Support
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