Switch Between New and Classic Teams

Microsoft and Apple Users

1. Open the Teams desktop app.

2. Click the Try the new Teams toggle at the upper-left corner of the Teams window.

3. To switch back to the classic Teams, click the horizontal three-dot menu button in the upper-right of the Teams window, then select the New Teams toggle to switch it off. 

Users may see up to three different versions of Teams on their Windows devices over the next two months:

• Microsoft Teams - This is the personal version of Teams. Trying to sign into this version of the client will prompt an error: “You can’t sign in here with a work or school account. Use your personal account instead.” Users can open Microsoft Teams for Work or School or click the option at the bottom to “Get Microsoft Teams (work or school)” if they don’t already have the app downloaded.
• Microsoft Teams Classic (work or school) - This is the classic Teams that is being retired in May 2024. More details to come.
• Microsoft Teams for Work or School - This is the new Teams client and the app icon has the word “NEW” in it.

Change Settings in the New Teams

Click the horizontal three-dot menu button in the upper-right of the Teams window, then select Settings. The Settings window will open.

Appearance and Accessibility

Under Appearance and accessibility, in the Layout section, you can switch between Grid and List view by selecting the appropriate radio button.

Devices

Under Devices, in the Audio Settings and Video Settings sections, you can test and configure your camera, speaker, and microphone settings. 

When joining your first video call, you may need to change your background again, whether choosing a blur or a background image.

Channel Settings

New Teams defaults to showing new posts at the top of channels. If you prefer to see new posts at the bottom:

1. Click the horizontal three-dot menu button in the upper-right of the Channel window (below the main Teams menu bar that displays the search bar and account management).
2. Select See new posts at bottom.

Resources and Troubleshooting

• If you are experiencing issues in the new Teams, check the known issues list.
• Teams add-ins within Outlook may not work correctly if Outlook is open when you switch between new and classic Teams. If add-in functions such as join a meeting, creating new Teams meetings in Outlook, or seeing Teams presence next to users in emails are not working, then close Outlook and re-open.

For all other issues, try clearing the Teams cache. Contact that IT Service Desk if clearing the cache did not resolve the problem.