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Cornell Student Experience Initiative

This article applies to: Salesforce


The Cornell Student Experience Initiative (CSEI) is a campus-wide technology solution that informs the work of student development professionals and supports student engagement and participation.

This is accomplished by implementing technology projects built on, and integrated with, the Salesforce platform, including these objectives:

1. Streamline students’ experiences by making their time at Cornell easier to navigate.

  • Integrate and align relevant business processes across units to provide greater efficiency, transparency, reliability, and personalized support.
  • Identify and establish best practices for supporting student engagement.
  • Aggregate broad/deep university resources and opportunities for students to consider as they plan their undergraduate and graduate experiences.

2. Collect and use relevant, actionable data to inform and assess our work.

  • Assess data to support better record-keeping and compliance.
  • Take action to improve students’ experiences and outcomes based on thoughtful analyses of the data collected.
  • Inform institutional research, priorities, and decision-making.

3. Encourage collaboration and transparency across the Cornell community by promoting greater alignment at the institutional level.

  • Prioritize projects that span across units and impact Cornell as a whole.
  • Revisit the project roadmap regularly to remain current with institutional goals and priorities, unit objectives, student engagements, and shifting resources.
  • Agree cooperatively on what data to collect, why we should collect it, how it should be collected, and how we will use it.
  • Establish and communicate consistent tool usage and data policies.

4. Support equitable access and opportunity for all students.

  • Integrate tools that more effectively provide access to, and communicate on, important information for all students.
  • Review analytics to help us understand how students are engaging with the technology, and respond appropriately to affect greater/broader access and utilization.

These are the members of the CSEI steering committee and working group:

CSEI Steering Committee
Updated November 2020

  • Kathryn Boor (Chair), Dean of the Graduate School and Vice Provost of Graduate Education
  • Avery August (Ex Officio), Vice Provost for Academic Affairs
  • Eduardo Peñalver, Dean, Cornell Law School
  • Kevin Hallock, Dean of the SC Johnson College of Business
  • Rachel Bean, Senior Associate Dean for Undergraduate Education, College of Arts and Sciences
  • Ryan Lombardi, Vice President for Student and Campus Life
  • Lisa Nishii, Vice Provost for Undergraduate Education and Chair of the Analytics Working Group
  • Benjamin Houlton, Dean of the College of Agriculture and Life Sciences
  • Ann LaFave, CALS Senior Director of Student Services
  • Janaki Parthasarathy, CSEI Product Manager
  • Rebecca Joffrey, IT Innovation Officer

CSEI Working Group
Updated August 2020

  • Ann LaFave (Chair), College of Agriculture and Life Sciences
  • Janaki Parthasarathy (Ex Officio), Office of the Vice Provost of Academic Affairs
  • Jason Kahabka, Graduate School
  • Beth Howland, Office of Undergraduate Biology
  • Lisa Clark, Office of the University Registrar
  • Jenn Michael, College of Architecture, Art, and Planning
  • Bonnie Comella, College of Arts and Sciences
  • Miranda Swanson, College of Engineering
  • Darryl Scott, College of Human Ecology
  • Katherine Edmondson, College of Veterinary Medicine
  • Tammy Gardner, Computing and Information Science
  • Rebecca Sparrow, Cornell Career Services
  • Markeisha Miner, Cornell Law School
  • Amanda Shaw, Cornell SC Johnson College of Business
  • Marin Clarkberg, Institutional Research and Planning
  • Gretchen Mosereiff, Institutional Research and Planning
  • Mike Bishop, Office of Engagement Initiatives
  • Brandon Lanners, Office of Global Learning
  • Kellie Page, Office of Student and Campus Life
  • Kara Lombardi, School of Industrial and Labor Relations
  • Amy Godert, Undergraduate Education
  • Rebecca Joffrey, Cornell IT
  • Vicky Mikula, Cornell IT

About this Article

Last updated: 

Tuesday, November 17, 2020 - 5:08pm

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