Cornell Student Experience Initiative
This article applies to: Salesforce
The Cornell Student Experience Initiative (CSEI) is a campus-wide technology solution that informs the work of student development professionals and supports student engagement and participation.
This is accomplished by implementing technology projects built on, and integrated with, the Salesforce platform, including these objectives:
1. Streamline students’ experiences by making their time at Cornell easier to navigate.
- Integrate and align relevant business processes across units to provide greater efficiency, transparency, reliability, and personalized support.
- Identify and establish best practices for supporting student engagement.
- Aggregate broad/deep university resources and opportunities for students to consider as they plan their undergraduate and graduate experiences.
2. Collect and use relevant, actionable data to inform and assess our work.
- Assess data to support better record-keeping and compliance.
- Take action to improve students’ experiences and outcomes based on thoughtful analyses of the data collected.
- Inform institutional research, priorities, and decision-making.
3. Encourage collaboration and transparency across the Cornell community by promoting greater alignment at the institutional level.
- Prioritize projects that span across units and impact Cornell as a whole.
- Revisit the project roadmap regularly to remain current with institutional goals and priorities, unit objectives, student engagements, and shifting resources.
- Agree cooperatively on what data to collect, why we should collect it, how it should be collected, and how we will use it.
- Establish and communicate consistent tool usage and data policies.
4. Support equitable access and opportunity for all students.
- Integrate tools that more effectively provide access to, and communicate on, important information for all students.
- Review analytics to help us understand how students are engaging with the technology, and respond appropriately to affect greater/broader access and utilization.
Below are the members of the collaborative groups which develop guidance and participate in the work of the CSEI:
CSEI User Group: Meet monthly to discuss the work of subgroups and committees, receive updates from CIT, share adoption and usage tips, and discuss immediate business needs as they arise.
Updated December 2024
- User Group Leadership
- Jenn Michael (Chair), College of Art, Architecture and Planning
- Erin Sill, Central IT
- Janaki Parthasarathy, Office of the Vice Provost for Undergraduate Education
- College of Agriculture and Life Sciences
- Aubrey Holbrook
- Rhonda Todd
- Sophia Givre
- College of Arts and Sciences
- Catherine Ramirez Foss
- Ray Kim
- College of Art, Architecture and Planning
- Jenn Michael (Group Chair)
- College of Engineering
- Jennifer Micale
- Liane Fitzgerald
- Miranda Swanson
- College of Human Ecology
- Ana Adinolfi
- Andrea Poag
- Aubrey Wetmore
- Emily Fenuccio
- Tracey Thompson
- College of Veterinary Medicine
- Jai Sweet
- Cornell Ann S. Bowers College of Computing and Information Science
- Ingrid Jensen
- Cornell Jeb E. Brooks School of Public Policy
- Christie Avgar
- Jamaica Brown
- Cornell Law School
- Membership TBD
- Cornell SC Johnson College of Business
- Cynthia Saunders-Cheatham, SC Johnson College of Business
- Dina Kristof, Nolan School of Hotel Administration
- Renee Reynolds, Dyson School of Applied Economics and Management
- Cornell Tech
- Jacqueline Klein
- Einhorn Center for Community Engagement
- Basil Safi
- Graduate School
- Jason Kahabka
- Institutional Research and Planning
- Marin Clarkberg
- Office of Global Learning
- Alayne Prine
- Office of the University Registrar
- Marie Bosley Gordon
- Kelsey Taylor
- School of Industrial and Labor Relations
- Jenn Weidner
- Kara Lombardi
- Rebecca Schimenti
- School of Continuing Education and Summer Sessions
- Emily Ivory
- Student and Campus Life
- Andrea Kiely, Student Disability Services
- Don Sevey, Student Services IT
- Shannon Musgrove, Office of the Dean of Students
- Stephanie Resue, Cornell Career Services
- Office of the Vice Provost for Undergraduate Education
- Bonnie Comella
- Emily Bednarski
- Janaki Parthasarathy (Group Co-Leader)
- Kristin Dade, OADI
- William Horning, OADI
- Nikki Wells, Health Professions Advising Center
- Rachael Perry, Health Professions Advising Center
- Office of Undergraduate Biology
- Megan Gallagher
- Central IT
- Erin Sill (Group Co-Leader)
- Stephen Burke
- Vicky Mikula
CSEI Reporting Group: Meet monthly for consultation and data validation as we develop CRM Analytics dashboards and other reporting/analytics resources moving forward.
Updated December 2024
- Group Leadership
- Emily Bednarski, Office of the Vice Provost for Undergraduate Education
- Emily Fenuccio, College of Human Ecology
- Stephanie Resue, Cornell Career Services
- Central IT
- Erin Sill
- College of Agriculture and Life Sciences
- Aubrey Holbrook
- Lauren Boggs
- Lisa Woodruff
- Keeley Firinne
- Mark Mandych
- College of Engineering
- Alyssa Lopez
- Andrew Armitage
- Benjamin Martin
- Jen Micale
- Liane Fitzgerald
- Scott Coldren
- College of Human Ecology
- Emily Fenuccio (Co-lead)
- Sean Gendrue
- Cornell Ann S. Bowers College of Computing and Information Science
- Allen Ward
- Carl Cornell
- Cornell Jeb E. Brooks School of Public Policy
- Jamaica Brown
- Jen Wright
- Cornell SC Johnson College of Business
- Chase Hudson
- Cynthia Saunders-Cheatham
- Dina Kristof
- Office of the University Registrar
- Kelsey Taylor
- Matthew Bell
- Office of the Vice Provost for Undergraduate Education
- Gabrielle Smith, OADI
- Emily Bednarski
- Janaki Parthasarathy
- School of Industrial and Labor Relations
- Jenn Weidner
- Rebecca Schimenti
- School of Continuing Education and Summer Sessions
- Emily Ivory
- Student and Campus Life
- Stephanie Resue, Cornell Career Services (Co-lead)
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