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Setting a Custom "From Address": Unit Email Service

This article applies to: Qualtrics (Survey Tool)


By default, when sending a survey invitation from the mailer inside Qualtrics, the "From Address" must be invitation@surveys.mail.cornell.edu. You can change the From Name, which is what shows in the preview in many email apps, to anything you want. The Reply-To Address by default will be the address associated with the Cornell Qualtrics account being used. (Read more about the default From Address.)

All custom From Addresses and Reply-To Addresses must be set up in Qualtrics. If you type in a From or Reply-To Address that has not been set up, Qualtrics' systems will refuse to send it.

Some units, colleges, and departments at Cornell have email addresses with a multipart domain. This means that instead of their email addresses looking like name@cornell.edu, they look like name@department.cornell.edu. If this is true for your group and you would like to use a From Address and Reply-To Address in the Qualtrics Mailer that will deliver responses directly back to you, you need to:

  • Check with whoever supports your email system to make sure they approve setting up an address to use with Qualtrics that ends in @yourdepartment.cornell.edu.
  • Contact surveys@cornell.edu, to set up, inside Qualtrics, the address you'd like to use.

Please also let us know who your technical contact is.

About this Article

Last updated: 

Thursday, August 22, 2019 - 1:33pm

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