Voice Mail

When My Extension Everywhere is enabled, voicemail can still be received. If you find that voicemails are being received on your alternate phone and you would like them to be received on your campus phone, please have your Telecommunications Coordinator contact the IT Service Desk: Voice, Video, Data to adjust the setting for your AUDIX mailbox.

NOTE: If you are using a cell phone and it is unavailable because it is turned off, out of range, or the battery is out of power, your cell phone's voice mail will probably take the call right away without ringing on your campus phone. For this reason, we strongly recommend that you turn off My Extension Everywhere if you know your cell phone will not be available.

Caller ID Behavior

How Caller ID is shown depends on what phone number you are calling from your alternate phone. (Your alternate phone is the non-Cornell number that receives phone calls made to your campus number.)

Using your alternate phone to call a campus (Cornell) number: Your campus number will be displayed. 

Using your alternate phone to call an off-campus (non-Cornell) number: Your alternate phone's number will be displayed. Concerned about privacy? To keep your alternate phone number from being shown, enter *67 followed by the area code and phone number (for example, *676072544636). The person you're calling will see something like "unknown," "blocked," or "private." Caution: Many people block their phones from receiving these calls, or choose not to answer, so be prepared to leave a voicemail message or contact them in another way. For example, you might invite them to a Zoom meeting.