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CU Print: PaperCut Administration Guide (Staff)

This article is for CIT Print Team staff only. Standard NetID login to the PaperCut portal provides end-user access. Admin functions require elevated privileges granted by the Print Team supervisor. PaperCut NG is the print management platform behind CU Print. The admin portal is accessible at printing.cornell.edu:9192/admin. This article covers the tasks most frequently performed by Print Technicians.

This article applies to: CU Print

Accessing the Admin Portal

  1. Connect to the Cornell campus network or CU VPN.

  2. Navigate to printing.cornell.edu:9192/admin.

  3. Log in with your assigned user and password. If you receive an “access denied” error, your account has not been granted admin privileges. Contact your supervisor.

Checking Device Status

  1. In the left sidebar, click Printers.

  2. The printer list shows all devices with their current status (online, offline, error).

  3. Click any printer name to view its details: toner levels reported by the device, recent jobs, and error history.

Toner levels shown in PaperCut are reported by the device firmware and may lag actual levels by up to 24 hours on some models. Always confirm visually during PM visits.

Processing Refunds

Desktop support completes entry-level refunds and escalates any related to printer errors, high cost refunds, or circumstances that relate to needing CUPrint specific team guidance.

  1. In the left sidebar, click Printers.

  2. Top tab select the Refunds.

  3. Find the user (and their refunds) associated with the TDX ticket.

  4. Select Other.

  5. Enter the “Refund per TDX ticket #_____ ”.

  6. In the TDX ticket, reply to the specific refund instance to offer user support.

Never adjust a balance without a corresponding TDX ticket. The note field is auditable.

Running Usage Reports

  1. In the left sidebar, click Reports.

  2. Select the report type. Commonly used reports: Print Log (all jobs in a date range), Printer Usage (jobs by device), and User Usage Summary.

  3. Set the date range and any filters (by printer, by user, by account), then click Generate Report.

  4. Reports can be exported as CSV for further analysis.

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