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CU Print Problem: Jobs Held for Authentication (Mac)

This article applies to: CU Print


User Experience

I've authenticated, but the printer icon in my dock is bouncing and it says my job is "held for authentication."

How to Solve this Problem

If you entered your Name or Password incorrectly, a printer icon in your dock will start bouncing to get your attention.

  1. Click the icon to open the print queue.
  2. Click the curved-arrow-in-a-circle icon to the right of your print job.
  3. Re-enter your NetID and associated password.

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