Skip to main content

Cornell University

IT Communication and Documentation

A crowd watches a laser light show at Cornell.

Strategic Communications and Expert Documentation Partner

We are a talented team of IT Communication and Documentation specialists with the expertise to help you deliver your message and promote your IT service.  We partner with you to develop custom communication campaigns, intuitive documentation, news, training, and research tailored to meet the needs of your customers.


We develop and implement communication strategies and marketing campaigns for Cornell's information technology (IT) products, services, and initiatives to raise awareness, build buy-in, stimulate growth, modify behavior, guide through changes, or respond to challenges.


We write, edit, and maintain technical documentation about Cornell's IT products and services to enable people to use technology as easily and intuitively as possible to get their work done.


We offer in-person workshops and classes on standard office productivity tools and technical topics, as well as customized training. We also offer a training classroom, a portable training lab, and extensive online training through LinkedIn Learning and Skillsoft.

Market Research

We use market research tools, such as surveys and focus groups, to explore and more clearly understand what IT products and services the Cornell community wants and needs.


IT@Cornell is our custom-developed website for delivering news, service alerts, and documentation supported by our Twitter feed, Yammer, email communications, and IT events.


To share feedback about this page or request support, log in with your NetID

At Cornell we value your privacy. To view
our university's privacy practices, including
information use and third parties, visit University Privacy.