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Documentation and Knowledge Management

This article applies to: IT Communication and Documentation


We produce documentation and offer related services in support of CIT. If you are interested in finding out more, please contact Beth Goelzer Lyons, Director of IT Communication and Documentation.

Online technical documentation

  • “How-to” guides
  • “Getting started” guides
  • Quick reference guides
  • Job aids
  • Command references
  • Specification guides
  • System administration guides

Documentation needs assessment

  • Analysis of product/service feature functions
  • Recommended documentation plan

Custom documentation

  • Documentation assessment for on-going program or product enhancements
  • Documentation program recommendations
  • Documentation delivery

About this Article

Last updated: 

Wednesday, April 18, 2018 - 10:14pm

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