Audio/Video Consulting Support
This article applies to: Audio/Video Consulting
Service requests for new AV Design Consulting work can be sent to the CIT-AV@cornell.edu email list, where they will be assigned by Remedy ticket to the AV Design Consulting service team. The Service Manager will then evaluate the request, seek any addition initial information to validate as active project, and lastly assign to a primary design consultant.
Incidents (troubles, whether associated with an active project or past/general AV system), are also sent to the CIT-AV@cornell.edu email list, where they will be escalated to a Level 2/3 design consultant/engineer as appropriate. Often, active Design Consulting project contacts have established protocol to escalate directly to the design consultant/engineer until project turn over. Exceptional cases of incident management can be escalated to the Manager of IAVE.
You may also contact the IT Service Desk for assistance with your request.