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Biometric verification uses physical characteristics of a person to verify their identity. The fingerprint login or facial recognition you might use on your smartphone or computer are examples of biometrics. On Windows, you may know this feature as Windows Hello. On Mac, it’s called Touch ID.
Enhanced Login SafetyThe initial launch of Secure Connect was available for Cornell-owned devices and provides login access to the 1,000+ systems (Workday, CU Library, TeamDynamix, Cornell Widen Collective, Who I Am, etc.) that use CUWebLogin. Others, like Outlook on the Web and Slack, do not use…
CU Print was developed in response to the student body's request for a universal, affordable, and environmentally friendly system. CU Print provides printers and their supplies to site locations at no expense to the location. In exchange, site locations are responsible for ordering paper and…
Active staff, academics, and faculty are currently eligible for Secure Connect.
Secure Connect uses Beyond Identity to provide passkey login for staff and faculty at Cornell. Instead of using your NetID and password to access a web-based service, with Secure Connect you will use your biometrics to unlock a passkey stored on your device. It's another way to reduce the chances…
Cornell CommunityThe IT@Cornell website serves the entire Cornell community with information and updates about IT-specific issues.
Check Your Current StorageMost faculty, student, and staff Cornell Google accounts have 15 GB of storage allotted. Alumni accounts have 5 GB. When your account reaches its storage limit, Drive won't allow you to upload or create files, and you won't be able to receive email.
The term “orphaned content” is used to describe items left behind when their owner left the university without transferring ownership to someone else.
When materials are orphaned, the owner will be shown as DELETED USER, followed by the previous owner's name. If you hover over the item, you will…
Communicate a Major IncidentAcknowledge the Opsgenie alert.Go to the Major Incident channel in the CIT team and ask the person who created the major incident ticket if they need an alert.
TSM generates an error log file containing any errors generated by the Tivoli Storage Manager application and services.By default, you'll find the scheduler log in the following location:C:\Program Files\Tivoli\TSM\baclient\dsmerror.log
Some TSPs have access rights that allow them to start an unattended session with a user who has the Jump Client installed.
The first question you should ask is “Have you ever used a remote access tool before? Would you like me to explain a little about what we'll be doing?”
Then explain the…
For nearly all remote assistance sessions, you will be in direct contact with your technical support provider (TSP) either by phone or through the chat window. This means you are always free to ask questions or get clarification before permitting a particular action.
Here is a partial list of the…
BeyondTrust Remote Support accounts are associated with teams, which are associated with academic or administrative units. Individuals are given access to BeyondTrust Remote Support through CornellAD groups managed by local IT support once the team has been configured. In general there is only…
Remote Support works with
Windows 10 or 11
macOS 10.14 or newer
iOS 12 or newer
Many versions of Linux (Ubuntu, Red Hat, Fedora, and Suse)
Centrally-provided enterprise cloud services are listed below. Be sure you use these enterprise cloud services instead of consumer versions. Using enterprise versions means:
Who is Able to Use BeyondTrust Remote Support?
Cornell's BeyondTrust Remote Support license limits use to people in designated IT support roles at the university. It is not available for end users or technicians to use to gain remote access into their office computers.
Before a local technical support team can use BeyondTrust Remote Support, a local CornellAD OU admin must create and populate four BeyondTrust-related AD groups in their OU.
What are cloud services?Cloud services are easy to recognize. They...
Only the individual for whom the NetID is issued may use it according to University Policy 5.8, Authentication to Information Technology Resources. The policy outlines rules each community member must observe to avoid unauthorized use of the NetID: