During the summer of 2022 a collaboration began among Information Technology professionals to answer a question posed by senior leadership: What does end user support of technology at Cornell University look like? You can read more about the genesis and mission of the project on the Functional Review page. 

The four task forces met throughout the fall of 2022 to evaluate the areas identified as high priority: Hardware Assets & Lifecycle Management, Standard Imaging & Provisioning, Metrics & Key Performance Indicators (KPIs), and Software Asset & Lifecycle Management. 

Their research resulted in a list of opportunities which, if addressed, have the potential to strengthen Cornell’s IT environment as a unified university, as well as improve the IT experience for individual colleges and units. The committee members are now prioritizing their findings within the context of current and future resource availability.

You can find some of the highlights of their fall 2022 research on the Spring 2023 Task Force Updates page. As the project moves forward, the executive committee welcomes feedback as well as volunteers. If you are interested in participating on any of the task forces, contact Sarah Christen.