IT Professionals
Content (1346)
Analog Phone
To place a call on hold
Depress switchhook. (Hear dial tone.)
Dial *6. Do not replace receiver.
To return to held call
Depress switchhook until telephone rings.
Digital Phone
To place a call on hold
Press the Hold…
This page is intended for IT support professionals. End users should contact local IT support.
This page is intended for IT support professionals. End users should contact local IT support.
These setting are for ACLs or firewalls you have in place.
The following IP addresses need both inbound and outbound access to all UDP and TCP ports:
This page is intended for IT support professionals. End users should contact local IT support.
This page provides configuration information regarding hardware, software, and security standards for the Endpoint Management Tools service.
Hardware
Endpoint Management Tools is designed to work…
This page is intended for IT support professionals. End users should contact local IT support.
This page is for Endpoint Management Tools users who need to use any of the Task Sequences in the CM2012 Console under
Software Library > Operating System > Task Sequences > MD > MD - PID
This page is intended for IT support professionals. End users should contact local IT support.
Once the client is installed on a workstation, the workstation
sends inventory data to the CM Current Branch servers and
can be managed via the console.
We suggest that you copy the GPOs…
This page is intended for IT support professionals. End users should contact local IT support.
There are several reports included in the CM2012 Console that focus on evaluating patch compliance. Three of the most helpful are
This page is intended for IT support professionals. End users should contact local IT support.
There are several reports that focus on evaluating patch compliance.
This page is intended for IT support professionals. End users should contact local IT support.
Various parts of the inventory database are updated automatically at different times. If you have made a change to a managed computer, the procedure described here will force an immediate update to…
This page is intended for IT support professionals. End users should contact local IT support.
There are a number of ways to check if a computer is being managed through the Endpoint Management Tools service. Here are two easy ways.
This page is intended for IT support professionals. End users should contact local IT support.
The CM2012 Console is your interface for Endpoint Management Tools for Windows.
After your AD group has been given access to CM2012 Console, your techs can use the console to
Onboarding is the process of bringing a unit or department into the Endpoint Management Tools service. (It does not refer to the state of individual computers.)
In order for the Endpoint Management Tools service to work properly in your environment, the CIT Desktop Engineering team needs to work…
The Central IT Service Group (CITSG) provides desktop support to more than 50 campus units. Responsibilities include desktop management, server administration, business application support, data security, and programming services.
Note to personnel at the Qatar campus: Cornell's MATLAB license does not currently cover personnel based in locations outside of the United States and its territories. This means that personnel at the Weill Cornell Medical College campus in Qatar are not eligible for this license. We are…
Only IT service group directors and their designates may initiate requests for Endpoint Management Tools service or support (this page). If you are not an IT service group director or a designate, please contact the IT Director in your area.
To initiate service in your unit or IT service group, please contact us at the email addresses listed below. The Desktop Engineering team will contact you to learn more about your environment, to discuss the service and options for deployment, and to discuss onboarding. If your area is within an IT…
The service fee for Endpoint Management Tools is $2.45 per workstation, billed monthly.
Any Windows computer or device managed with Configuration Manager will be billed if it has been marked as active (that is, having had normal communication with the Configuration Manager infrastructure)…
This service is intended for IT support professionals. End users should contact local IT support.
One of the advantages of Endpoint Management Tools is that it is a known, predictable environment, which allows for more complete, knowledgeable and efficient support. The Endpoint Management Tools…
No.
No information about user data is stored in the inventory database. The tools do not allow anyone to view or open files on the managed device.
This service is intended for IT support professionals. End users should contact local IT support.
System administrators (that is, those who manage the Endpoint Management service) have access to the servers where the inventory data is stored. IT directors and their direct designates can…