Content (1219)
Only IT service group directors and their designates may initiate requests for Endpoint Management Tools service or support (this page). If you are not an IT service group director or a designate, please contact the IT Director in your area.
This service is intended for IT support professionals. End users should contact local IT support.
One of the advantages of Endpoint Management Tools is that it is a known, predictable environment, which allows for more complete, knowledgeable and efficient support. The Endpoint Management Tools…
No.
No information about user data is stored in the inventory database. The tools do not allow anyone to view or open files on the managed device.
This service is intended for IT support professionals. End users should contact local IT support.
System administrators (that is, those who manage the Endpoint Management service) have access to the servers where the inventory data is stored. IT directors and their direct designates can…
This service is intended for IT support professionals. End users should contact local IT support.
This service is intended for IT support professionals. End users should contact local IT support.Endpoint Management Tools is designed to work “out of the box” with standard hardware configurations as outlined below. Drivers for this hardware are included and testing is done with this hardware.…
This service is intended for IT support professionals. End users should contact local IT support.
The Endpoint Management Tools service offers IT staff an efficient, secure method for managing workstations.
Behavior
User opens an Excel file received via email or from a location on one of Cornell's networks by double-clicking the file. Longview for Excel error ("Run-time error 13: Type mismatch") pops up after the user clicks Enable Editing in the newly-opened Excel file.
Possible CausesIncorrect version of Internet Explorer; IE version 11 is the only supported version.Will happen when not running MS Office 32-bit, but can be caused when other system requirements are not met. Ensure all system requirements are met, including 32-bit Office.ActiveX Control IE…
Most CornellAD OU administrator accounts take the form NetID-doc.
If you need to change the password for an OU administrator account, please contact idmgmt@cornell.edu.
These accounts have access to many things, so they are tightly controlled.
For specific instructions on how to delegate group management privileges, see Delegate Group Privileges.
The "DOC" part of DOCID stands for Delegation of Control. DOCIDs are created for people who need administrative permissions in CornellAD. DOCIDs take the format
prefix-NetID-doc
where prefix is the two- or three-letter prefix for a top-level OU and NetID is the person's NetID. If a person needs…
Sponsored NetID Process: An online form is available to request Sponsored NetIDs (see procedure below). The process eliminates the need for a sponsor letter, makes the process more secure, and allows the person receiving the NetID to upload a photo electronically.
IT Service Desk staff can answer questions and help you with general problems you are experiencing with your NetID. They will work with records offices to resolve questions of eligibility when they arise.
Federated login with Shibboleth has two major components: Identity Providers (IdP) which authenticate users and release selected information about them, and Service Providers (SP) which accept and process the user data before making access control decisions or passing the information to protected…
On the computer you are renaming, create a local user account with administrator privileges if none exists. Make sure you know the password for this account.
Create a new computer object in your OU.
Using the domain account that has privileges to join/unjoin the computer, unjoin the computer…
Quest Active Roles Server (ARS) retains logs for any changes to an object for 30 days. The log can be viewed by using the Change History option.
You can view change history in either the Quest console or web interface.
The only mandatory naming convention in CornellAD is that all object names must start with the unit prefix.
This mandatory convention applies to the following types of objects:
Delegation of Control grants certain administrative rights to a CornellAD organizational unit (OU) administrator. The delegated control rights are assigned to an OU, and are inherited to the sub-OUs for a unit.
The following guidelines are set for Delegation of Control at the OU:
In Window's Control Panel, click Programs and Features.
On the left, click Turn Windows features on or off.
Make sure there is a check next to .NET Framework 3.5.
Click OK.
Close the Control Panel window.