Faculty
Content (1184)
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User Experience
There is no dial tone or the telephone is not working.
How to Solve this Problem
Check to make sure the telephone is plugged into a jack. If it is not, generally it will need to be plugged into the first outlet (left side) in the jack. If you have four outlets in your jack, the…
Responsible Use of Telephone Services
Use of all campus telephone resources is governed by university policies and codes as well as applicable federal, state, and local laws. All users of university resources are expected to be familiar with and abide by these regulations. To find out more about…
User Experience
The speaker button is flashing.
How to Solve this Problem
To set or reset your speaker, you need to press your Select button, then press the Speaker button
User Experience
My calls go directly to my voice mail, or to another extension; my phone never rings even once. What's wrong?
How to Solve this Problem
Check to be sure that Send All Calls or Call Forwarding is not active. You may need to clear both these features.
To clear Send All Calls:…
To park a call
Depress switchhook.
Dial 200.
Dial extension number where call is to be parked, or dial # if it is to be parked on the current number.
Note: If a busy signal is received, a call is already parked from this extension, so you cannot park this call.
The phone will ring back in…
To dial a number from the system list (List 3)
Dial *9. (Hear dial tone.)
Dial speed number.
To dial a number from the group list (List 2)
Dial *7. (Hear dial tone.)
Dial speed number.
To dial a number from the personal list (List 1)
Dial *8. (Hear dial tone.)
Dial speed number.…
Automatic Callback also works if there is no answer. The next time the extension you wanted is used and then becomes free, your phone rings back.
To activate
Depress switchhook. (Hear dial tone.)
Dial *5. (Hear dial tone.)
Hang up within 6 seconds.
To cancel
Press #5. (Hear dial tone.)
To activate
Dial #3.
Dial 5-digit number.
To accept a call when already on a call
Dial #3.
Dial 5-digit number.
To return to first caller
Depress and hold switchhook until telephone rings.
Works only if the extension is in a Call Coverage Group.
Send All Calls overrides forwarding.
To activate
Dial #2. (Hear confirmation tone.)
To cancel
Dial #6. (Hear confirmation tone.)
To activate
Dial *2. (Hear dial tone.)
Dial 5-digit number. (Hear confirmation tone.)
Note: If the phone that you have forwarded to is unavailable, the call returns to the originating phone and follows that phone's coverage path (can include AUDIX in path). Forwarding does override a priority…
To activate
Dial *3. (Hear dial tone.)
Dial 5-digit number. (Hear confirmation tone.)
Note: Send All Calls must NOT be active for forwarding to operate.
To cancel
Dial #9. (Hear confirmation tone.)
Analog Phone
To add a party to call
(May have up to 3 parties)
Depress switchhook. (Hear dial tone.)
Dial party.
Depress switchhook after party answers.
To drop last party added
Depress switchhook.
Digital Phone
To add a party to a call
(May have up to 6 parties)
Analog Phone
Depress switchhook. (Hear dial tone.)
Dial 5-digit number.
(Announce call).
Hang up.
Digital Phone
Press Transfer
Hear dial tone
Dial 5-digit number
Announce call
Press Transfer
Hang up
Call Pickup
Dial *1
Last Number Dialed
Dial *7
Analog Phone
To place a call on hold
Depress switchhook. (Hear dial tone.)
Dial *6. Do not replace receiver.
To return to held call
Depress switchhook until telephone rings.
Digital Phone
To place a call on hold
Press the Hold…
Microsoft Delve helps Office 365 users stay aware of new and changing information most important to them. Delve analyzes what's been shared with an individual in Office 365, including SharePoint Online, and what the person is working on, and displays information customized with what is most…
Note to personnel at the Qatar campus: Cornell's MATLAB license does not currently cover personnel based in locations outside of the United States and its territories. This means that personnel at the Weill Cornell Medical College campus in Qatar are not eligible for this license. We are…
Activation of Mathematica 8 or higher requires you to get an individual Activation Key from Wolfram Research, the manufacturer of Mathematica. If you have not previously done so, you will need to register your email address to get this key.
IT Service Desk staff can answer questions and help you with general problems you are experiencing with your NetID. They will work with records offices to resolve questions of eligibility when they arise.