User Issue

If you are required to use Two-Step Login to authenticate your login to a Cornell website or IT services but have not yet enrolled in the service, you will see the following screen:

Steps to Take

If you see this screen, you need to enroll in Two-Step Login (which uses the Duo app).

For details on how to do this, refer to the following documentation:

• To learn how to enroll, go to Get Started with Two-Step Login: Quick Guide.
• To get detailed instructions, go to the Two-Step Login Setup Guide.
• To read about devices that can be used to authenticate with Two-Step Login, visit Choose Your Authentication Device for Two-Step Login.
• To find out some of the reasons why Cornell is using Two-Step Login, see Five Reasons You Want Two-Step Login.

Before you start the enrollment process you should be prepared to provide a cell phone or landline number. 

If you encounter issues or difficulties enrolling in Two-Step Login or signing in to a Cornell service after you have enrolled, contact the IT Service Desk for assistance.