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On January 26, 2023, CrashPlan will begin labeling user and administrative alerts about device backup status with the CrashPlan logo and name. Previously these messages were labeled with the product’s former name and logo, Code42.
Code42, the file backup and restore service that forms an important component of Cornell’s Certified Desktop suite of security tools, will again be called CrashPlan, as of October 17, 2022.
CrashPlan is part of the Certified Desktop suite of security tools. It provides secure, real-time backup, archiving, and versioning of files for Cornell computers and can generally be found on university-managed computers.
Some units have turned off this feature for their users. If you cannot perform the steps listed below, please contact your local IT Service Group.There may be times when you do not want CrashPlan to perform backups.
If you are using a device that has CrashPlan installed, the best way to retrieve a file is described in our Download From Your CrashPlan Archive article.
Before contacting your local technical support, close the app and try launching again.If this second attempt does not work, go ahead and contact your local IT Service Group.
CrashPlan provides secure, real-time backup, archiving, and versioning of files for personal laptops, desktops and other devices. This helps protect users from ransomware attacks and fraud, and streamlines the process of transitioning files to a new computer.