On January 26, 2023, CrashPlan will begin labeling user and administrative alerts about device backup status with the CrashPlan logo and name. Previously these messages were labeled with the product’s former name and logo, Code42.

Code42, the file backup and restore service that forms an important component of Cornell’s Certified Desktop suite of security tools, will again be called CrashPlan, as of October 17, 2022.

Some units have turned off this feature for their users. If you cannot perform the steps listed below, please contact your local IT Service Group.There may be times when you do not want CrashPlan to perform backups.

It is possible to change which files and folders CrashPlan archives.To see what is currently being backed up, see View Files in Your CrashPlan Archive.If you want to change your settings, please contact your local IT Service Group.

If you are using a device that has CrashPlan installed, the best way to retrieve a file is described in our Download From Your CrashPlan Archive article.

Before contacting your local technical support, close the app and try launching again. If this second attempt does not work, go ahead and contact your local IT Service Group.

This feature is particularly useful when you need to connect over a slower network and don't want CrashPlan to monopolize your throughput. You may want to set CrashPlan to exclude certain wireless networks when backing up. For example, you may want to use only the most secure network, or…

CrashPlan provides secure, real-time backup, archiving, and versioning of files for Cornell computers. This helps protect users from ransomware attacks and fraud, and streamlines the process of transitioning files to a new computer. (Server backup uses the EZ-Backup service.)