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CrashPlan Problem: Authentication Failed

This article applies to: CrashPlan


The Code42 service is being rebranded to CrashPlan in Fall 2022. The app is the same, but the name on the actual app might still be Code42.

User Experience

On attempting to log in to the CrashPlan app (to review or retrieve files from your archive), you see a CrashPlan message box indicating that "Authentication failed. Please contact your administrator, as shown here:

Solution

Before contacting your local technical support, close the app and try launching again.

If this second attempt does not work, go ahead and call local technical support.

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