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Adobe Creative Cloud Licensing for Technical Support Providers

This article applies to: Software Licensing

This page provides information for Technical Service Providers (TSPs) about deploying Creative Cloud onto Cornell-owned computers.

If you are not a Technical Service Provider, please see our general Creative Cloud Licensing page. 

Cornell University has renewed its Enterprise Term License Agreement (ETLA) for Adobe Creative Cloud products for the 2017-20 license term. The ETLA includes specific numbers of licenses and license types we can deploy across the University:

  • Creative Cloud All Apps Plan (Individual Named-User): 3200
  • Creative Cloud All Apps for Classroom and Instructional Lab (Device Licenses): 2000
  • Acrobat Pro DC [standalone] (Individual Named-User): 2350

These licenses have been paid for out of the central IT budget with no departmental chargeback. Before assigning licenses, we urge departments to assess the Cornell business need and to use reasonable discretion. In the event that we run out of licenses for a given license type, we will be unable to add a new user without first removing an existing user.

Students are not covered by the Creative Cloud Enterprise Term License. Students can purchase a subscription to Acrobat Pro or Creative Cloud at the Cornell Store.

License Types

Acrobat licenses can be deployed in two license types: Named-User (individual) Licensing and Classroom/Lab Device Licensing. These license types are intended for different use-cases.

Named-User Licensing -- Available to Eligible Faculty and Staff

Named-User Licensing provides access rights to an individual user, rather than to a specific computer. Named-User Licensing has the following features:

  • Available at no cost to eligible Cornell employees
  • Requires an individual Cornell user to register his or her '' Cornell email address as an Adobe ID that will be associated with the Adobe software installation on a specific computer.
  • Named-Users may install their licensed product(s) onto an arbitrary number of computers, these may be Cornell-owned or personally-owned machines.
  • Named-Users may activate product installations on up to two computers at a time, and may be actively using the software at any one computer a time.
  • Creative Cloud All Apps Plan Named-Users also have access to 100 GB of Adobe cloud storage, and may also use Adobe online collaborative tools and Adobe mobile apps.
  • For more information about Named-User (individual) licensing, please see our Creative Cloud Enterprise Licensing page.

Creative Cloud for Classrooms and Labs--Available to Technical Support Providers

Important Change to Classroom/Lab Device Licensing

Creative Cloud for Classrooms and Labs is a device-licensing option that can be used to unlock Creative Cloud on Cornell-owned computers physically located on the Cornell campus. Using Adobe’s Shared Device Licensing (SDL) technology, such computers can be configured that anyone can use Creative Cloud on that device. SDL does not function through a remote service (such as Remote Desktop) or on any virtual machine.

Creative Cloud for Classrooms and Labs via Shared Device Licensing

  • Is authorized for use on Cornell-owned computers physically located on the Cornell campus that have a constant physical location with a static IP address. (Cannot be used on devices that are moved around, such as laptops.)
  • Provides Creative Cloud access to any user who signs in with an Adobe ID, regardless of what level of service that Adobe ID normally has.
  • Allows use of any Adobe collaborative tools or cloud storage normally accessible with the customer’s Adobe ID.
  • Does NOT extend any extra Home Use rights to users of the Adobe software on that machine.

Computers activated through Shared Device Licensing are tracked centrally by the Adobe Admin Console, and activation can be viewed in real-time by Adobe license administrators.

For more information about Shared Device Licensing, or to start setting up SDL-enabled computers in your area, please contact

Direct (Desktop) Installation of the Creative Cloud All Apps Plan

Named-User Licensing

Instructions for customer self-service installation Creative Cloud under Named-User licensing on a computer that is not part of a endpoint management tools environment can be found at our Creative Cloud Enterprise Licensing page. We expect this will be the most commonly-used method of installation across campus.

If you are a TSP looking to set up individual users for Named-User licensing, you do NOT need to use the online store to order individual licenses for your staff. Instead, please send a list of employee names and NetIDs that need Creative Cloud to CU Software, along with a short description of which CC applications are needed and why We will set up those employees with Adobe IDs of format ''. Individual customers will be provided with installation instructions.

Classroom/Lab Device Licensing

To install Creative Cloud under Classroom/Lab Device Licensing, please contact CU Software. A representative from that office will verify whether or not the use you describe is allowed under Classroom/Lab Device Licensing, and will provide you with the option to install CC 2018 products under Device (Serial Number) licensing [Recommended], or whether you would like to help us test installation of CC 2019 product under Shared Device Licensing (SDL). We will then send appropriate instructions for the activation method you have chosen.

Endpoint Management Tools (Managed Desktop) Installation

You can use your existing Endpoint Management Tools service (such as SCCM or Casper) to deploy Creative Cloud installations to your client machines. For more information about Creative Cloud deployment, please see the Adobe Creative Cloud for Enterprise site at:

Endpoint Management Tools deployment uses prepackaged bundles of Creative Cloud products. The most commonly used is the "All Apps Bundle" which includes all Creative Cloud applications. We can also produce custom deployment packages with a product line-up of your choice. Just let us know what you would like in the package and which operating system(s) you need it for, and we will put it together for you. It can take several business days to complete packaging on this end.

We can also set up departmental IT personnel as Creative Cloud Deployment Managers, who can create and manage their own custom Endpoint Management Tools Named-User deployment bundles. Please contact the CU Software office for more information about this.

Endpoint Management Tools Installation: Named-User Licensing

After installation of the Named-User version of the Endpoint Management Tools installers, the user will need to sign in with an Adobe ID that has been added to Cornell's Creative Cloud Enterprise License. By default, Creative Cloud will hang onto these credentials, and will not require the user to sign in each time the software is launched. (Note: If the user's computer refreshes from an image at reboot, the credentials are NOT held, requiring the user to sign in the first time Creative Cloud is launched.) The Endpoint Management Tools Named-User license installers allow a registered user to install additional Creative Cloud packages, but restrict software updates to those provided by your local update server. 

Departmental IT staff can send a list of employees to be provisioned with Creative Cloud Named-User Licenses to CU Software.

Named-User licensing allows Home Use installation onto a registered user's personally-owned computer. To install on a home computer, the user can follow the instructions at the Creative Cloud Enterprise Licensing page.

Endpoint Management Tools Installation: Serial Number Licensing

CU Software can produce Endpoint Management Tool deployment packages to install Creative Cloud software under Classroom/Lab Device Licensing. These packages are only for deployment onto physical computers located on Cornell premises where the Adobe software will be used for educational or instructional purposes. Public computer labs where students may use Adobe products to complete assignments do count as instructional-use facilities. Please check with the CU Software office to make sure that your use-case meets licensing requirements before you deploy.

CC Classroom/Lab Device License Deployment packages are available for CC 2018 products activated via Device (Serial Number) licensing [Recommended]. If you would like to help us test deployment of CC 2019 products through Shared Device Licensing, please let us know, and we will send you additional instructions. Our standard packages install all Creative Cloud applications. If you would prefer installing a subset of products, please let us know the product line-up and operating system(s) you need.


For questions about downloading installation packages and getting them to run, or to request a custom distribution bundle, please email:

About this Article

Last updated: 

Friday, September 18, 2020 - 11:58am

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