Adobe Creative Cloud Licensing for Technical Support Providers
This article applies to: Software Licensing
This page provides information for Technical Service Providers (TSPs) about deploying Creative Cloud onto Cornell-owned computers.
If you are not a Technical Service Provider, please see our general Creative Cloud Licensing page.
Cornell University has renewed its Enterprise Term License Agreement (ETLA) for Adobe Creative Cloud products for the 2017-20 license term. The ETLA includes specific numbers of licenses and license types we can deploy across the University:
- Creative Cloud All Apps Plan (Individual Named-User): 3200
- Creative Cloud All Apps for Classroom and Instructional Lab (Device Licenses): 2000
- Acrobat Pro DC [standalone] (Individual Named-User): 2350
These licenses have been paid for out of the central IT budget with no departmental chargeback. Before assigning licenses, we urge departments to assess the Cornell business need and to use reasonable discretion. In the event that we run out of licenses for a given license type, we will be unable to add a new user without first removing an existing user.
Students are not covered by the Creative Cloud Enterprise Term License. Students can purchase a subscription to Acrobat Pro or Creative Cloud at the Cornell Store.
Acrobat licenses can be deployed in two license types: Named-User (individual) Licensing and Classroom/Lab Device Licensing. These license types are intended for different use-cases.
Named-User Licensing -- Available to Eligible Faculty and Staff
Named-User Licensing provides access rights to an individual user, rather than to a specific computer. Named-User Licensing has the following features:
- Available at no cost to eligible Cornell employees
- Requires an individual Cornell user to register his or her 'NetID@cornell.edu' Cornell email address as an Adobe ID that will be associated with the Adobe software installation on a specific computer.
- Named-Users may install their licensed product(s) onto an arbitrary number of computers, these may be Cornell-owned or personally-owned machines.
- Named-Users may activate product installations on up to two computers at a time, and may be actively using the software at any one computer a time.
- Creative Cloud All Apps Plan Named-Users also have access to 100 GB of Adobe cloud storage, and may also use Adobe online collaborative tools and Adobe mobile apps.
- For more information about Named-User (individual) licensing, please see our Creative Cloud Enterprise Licensing page.
Classroom/Lab Device Licensing--Available to Technical Support Providers
Important Change to Classroom/Lab Device Licensing
Beginning with CC 2019 (released October 2018), Adobe no longer uses Serial Numbers for product activation. Serial Numbers can only be used to activate CC 2018 and earlier products.
Adobe now uses a new service called "Shared Device Licensing" (SDL) for classrooms and labs. This method requires registration of the externally-facing IP address range(s) of the computers in a given functional area, and installation of a uniquely-customized version of the Creative Cloud Deployment Package. At this time, we are still testing SDL in Cornell's environment, and cannot guarantee that it will function properly.
Using SDL-activated Adobe software requires that each individual user sign in with an Adobe ID; any Adobe ID can be used, regardless of whether or not that Adobe ID has access to any Adobe services on its own. Anyone can register any email address as an Adobe ID.
When an SDL-activated Adobe product launches, it first prompts for the user to sign in with an Adobe ID. If that Adobe ID has access to Adobe services, those become available. The software then checks to see if the external IP address of the computer matches the unique deployment package. If so, it then the combined services of the Adobe ID and the SDL-activated products become available for use.
At this time we recommend staying on CC 2018 until we finalize testing of SDL.
If you are interested in helping us test SDL in your production environment, please let us know.
Device Licensing for Classrooms and Labs is available for use on physical, Cornell-owned computers located on Cornell premises, that are being used for educational or instructional purposes. Classrooms and instructional computer labs are the primary intended use for this license type; other types of instructional use may be allowed under very narrow circumstances.
Classroom/Lab Device Licenses:
- Are authorized for use on Cornell-owned computers in an instructional environment, such as in classrooms or in public computing labs.
- Are not associated with a specific individual user's Adobe ID.
- Provide access to activated products to any user who has access to that machine.
- Do NOT extent Home Use rights to any users of that computer.
Device-Licensed computers activated with a Serial Number do not have access to Adobe Cloud Storage, Adobe Fonts, Adobe collaborative tools, or any Adobe mobile apps. SDL-activated computers do have access to limited versions of the above.
To ensure compliance, TSPs are required to keep track of the number of installations of Creative Cloud for Classrooms and Labs when activated with a Serial Number. CU Software will periodically check in with departmental TSP contacts for the current numbers.
Creative Cloud for Classrooms and Labs activated through SDL are tracked centrally by the Adobe Admin Console, and activation can be viewed in real-time by Adobe license managers.
Direct (Desktop) Installation of the Creative Cloud All Apps Plan
Instructions for customer self-service installation Creative Cloud under Named-User licensing on a computer that is not part of a endpoint management tools environment can be found at our Creative Cloud Enterprise Licensing page. We expect this will be the most commonly-used method of installation across campus.
If you are a TSP looking to set up individual users for Named-User licensing, you do NOT need to use the online store to order individual licenses for your staff. Instead, please send a list of employee names and NetIDs that need Creative Cloud to CU Software, along with a short description of which CC applications are needed and why We will set up those employees with Adobe IDs of format 'NetID@cornell.edu'. Individual customers will be provided with installation instructions.
Classroom/Lab Device Licensing
To install Creative Cloud under Classroom/Lab Device Licensing, please contact CU Software. A representative from that office will verify whether or not the use you describe is allowed under Classroom/Lab Device Licensing, and will provide you with the option to install CC 2018 products under Device (Serial Number) licensing [Recommended], or whether you would like to help us test installation of CC 2019 product under Shared Device Licensing (SDL). We will then send appropriate instructions for the activation method you have chosen.
Endpoint Management Tools (Managed Desktop) Installation
You can use your existing Endpoint Management Tools service (such as SCCM or Casper) to deploy Creative Cloud installations to your client machines. For more information about Creative Cloud deployment, please see the Adobe Creative Cloud for Enterprise site at:
Endpoint Management Tools deployment uses prepackaged bundles of Creative Cloud products. The most commonly used is the "All Apps Bundle" which includes all Creative Cloud applications. We can also produce custom deployment packages with a product line-up of your choice. Just let us know what you would like in the package and which operating system(s) you need it for, and we will put it together for you. It can take several business days to complete packaging on this end.
We can also set up departmental IT personnel as Creative Cloud Deployment Managers, who can create and manage their own custom Endpoint Management Tools Named-User deployment bundles. Please contact the CU Software office for more information about this.
Endpoint Management Tools Installation: Named-User Licensing
After installation of the Named-User version of the Endpoint Management Tools installers, the user will need to sign in with an Adobe ID that has been added to Cornell's Creative Cloud Enterprise License. By default, Creative Cloud will hang onto these credentials, and will not require the user to sign in each time the software is launched. (Note: If the user's computer refreshes from an image at reboot, the credentials are NOT held, requiring the user to sign in the first time Creative Cloud is launched.) The Endpoint Management Tools Named-User license installers allow a registered user to install additional Creative Cloud packages, but restrict software updates to those provided by your local update server.
Departmental IT staff can send a list of employees to be provisioned with Creative Cloud Named-User Licenses to CU Software.
Named-User licensing allows Home Use installation onto a registered user's personally-owned computer. To install on a home computer, the user can follow the instructions at the Creative Cloud Enterprise Licensing page.
Endpoint Management Tools Installation: Serial Number Licensing
CU Software can produce Endpoint Management Tool deployment packages to install Creative Cloud software under Classroom/Lab Device Licensing. These packages are only for deployment onto physical computers located on Cornell premises where the Adobe software will be used for educational or instructional purposes. Public computer labs where students may use Adobe products to complete assignments do count as instructional-use facilities. Please check with the CU Software office to make sure that your use-case meets licensing requirements before you deploy.
CC Classroom/Lab Device License Deployment packages are available for CC 2018 products activated via Device (Serial Number) licensing [Recommended]. If you would like to help us test deployment of CC 2019 products through Shared Device Licensing, please let us know, and we will send you additional instructions. Our standard packages install all Creative Cloud applications. If you would prefer installing a subset of products, please let us know the product line-up and operating system(s) you need.
For questions about downloading installation packages and getting them to run, or to request a custom distribution bundle, please email: email@example.com