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Cornell University

Qualtrics Trigger or Workflow to Send Email Not Working

This article applies to: Qualtrics (Survey Tool)

If you have set up a Trigger or a Workflow in a Qualtrics survey to send an email when the survey is submitted, and no email is being sent, have the owner of the survey try to sign into Qualtrics by selecting Log In to Qualtrics at If they are unable to sign in, their account may have been disabled after a year of inactivity. The survey owner's account being in a disabled state can cause trigger or workflow emails to fail, even if they were created by collaborators whose accounts are active.

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