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Custom "From" Addresses

This article applies to: Qualtrics (Survey Tool)


Due to changes being made by Qualtrics to improve email delivery, when using the Qualtrics Mailer in Cornell's survey service, it's preferable to use as the "From" address one of the following:

Or

  • An address set up in advance by contacting surveys@cornell.edu. These addresses will generally be a multipart Cornell address resembling the default in that they will end with @surveys.mail.cornell.edu

This requirement only affects invitations being sent using the Qualtrics Mailer within the service. Sending a Qualtrics anonymous survey link when using a different mail service is not affected.

To be able to send Qualtrics survey invitations from an address other than invitation@surveys.mail.cornell.edu, contact surveys@cornell.edu to begin the process of setting one up.

While it's possible to type any address ending in @cornell.edu into the "From" and "Reply-To" fields of the Qualtrics Mailer, email service providers are increasingly likely to treat mass emails that resemble these as suspect. This change improves the odds that a survey invitation will be delivered to recipients' email inbox, instead of being classified as spam or junk.

About this Article

Last updated: 

Monday, September 28, 2020 - 1:34pm

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