The "Instant Restore" feature is available for Duo accounts used for Cornell Two-Step Login for both iOS and Android devices.

User IssueIf you are required to use Two-Step Login to authenticate your login to a Cornell website or IT services but have not yet enrolled in the service, you will see the following screen:

User Experience I need to use Two-Step Login but I don’t have access to any of my enrolled devices or any passcodes. What should I do? Solution The IT Service Desk can issue an emergency bypass code that will allow you to log in up to ten times over the next twenty-four hours. To…

Remove the missing device immediately from Manage Your Two-Step Login using another device that you have enrolled. For details, follow the steps at Remove a Device from Two-Step Login.

Beware of unexpected Duo (Two-Step Login) prompts. Ignore them unless you’re sure you requested them. If you are unexpectedly prompted to use Duo in a way you normally don’t, ignore it and contact the IT Security Office. For example, if you usually use your smartphone’s Duo app, but…

The ProblemThe CrashPlan app sends me through the two-step login process every time I open it, even if I recently checked Remember this device for 24 hours.The ExplanationWe apologize for the inconvenience, but this is out of our control, as it is the result of interactions between products…

During late 2024, Cornell will begin rolling out Duo Verified Push for logins using the Duo Push method. Affected campus populations will be notified by direct email about this change.