Dell Warranty Terms and Conditions
This article applies to: Computer Hardware Repair
Basic Hardware Service Warranty Synopsis
This service provides technical support options, service parts and related labor services to address Qualified Incidents. The applicable service response level is identified on the customer’s order form for the Supported Product(s) (as defined in the completed warranty guide).
Available service response levels vary by customer location and may include the following:
- Return for Repair: Mail-In Service, Carry-In Service, or Collect & Return Service (varies by country)
- Parts Only Service
- Onsite Service
- Advanced Exchange
Dell's Limited Hardware Warranty will apply to the Supported Product, and is available for review at www.dell.com/warranty for U.S. and Canadian customers. Outside of the United States and Canada, the terms and conditions describing the warranty applicable to the Supported Product may be available at the regional Dell.com website that corresponds to the geographic location where the Supported Product was purchased, or such other geographic location to which the Supported Product was relocated. Hardware coverage limitations may apply and service offerings may be available to extend these hardware limitations for an additional fee.
Batteries carry a base 1-year limited hardware warranty when included as part of a standard portable configuration, regardless of the length of the warranty applicable to the Supported Product. Dell may provide the option of purchasing a battery that comes with a 3-year warranty extension for certain Supported Products.
Read the complete Dell Basic Hardware Service Warranty
Pro Support Plus for PCs Warranty Synopsis
- Dell ProSupport Tech Support™ including Priority Call Routing
- Dedicated Service Account Manager (SAM) for customers with 500 or more ProSupport Plus entitled systems
- Accidental Damage
- Keep Your Hard Drive
- This Service provides technical support options, service parts and related labor services to address Qualified Incidents. The applicable service response level is identified on Customer’s Order Form for the Supported Product(s). Available service response levels vary by Customer location and may include the following:
- Return for Repair: Mail-In Service, Carry-In Service, or Collect & Return Service (varies by country)
- Parts Only Service
- Onsite Service
- Advanced Exchange
Priority call routing and telephone access 24 hours each day, 7 days each week (including holidays) to Dell’s global expert center staffed by senior-level analysts for troubleshooting assistance of hardware and select Dell Original Equipment Manufacturer (OEM) software issues. With ProSupport Plus entitlement your call is treated as a priority contact above our standard services and is sent to the first available agent that is trained to resolve your issue.
Escalation management to provide a single point of contact for incident management, escalation, and status of incidents within the scope of this Service.
Read the complete Dell Pro Support Plus Warranty
Accidental Damage Coverage Synopsis
- If we repair your Supported Product, you understand and agree that we may replace original parts with new or used parts from the original manufacturer, or a different one. Replacement parts will be functionally equivalent to the original parts. In our discretion, we may designate an affiliated company or contract with a third party to complete repairs on the Supported Product.
- If we decide that it is necessary to replace the Supported Product rather than repair it, you will receive a Supported Product equivalent to or better than the Supported Product you originally purchased from us, as determined by us in our sole and reasonable discretion.
For any incident that Dell determines is eligible for Service under this Agreement (a “Qualified Incident”), Service coverage is limited to one Qualified Incident per Supported Product per 12 month period commencing from the start date of the term of Service. The ability to submit an incident does not accumulate or carry over to any subsequent 12 month period. However, each Qualified Incident will be applied to the 12 month period during which it is reported, even if such incident is resolved during a subsequent period. Once the Qualified Incident limit is reached, Dell may offer to repair Customer’s product for an additional charge.
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