The Technical Lead works in tandem with the Service Delivery Manager for many aspect of direct management of a service's technical resources. 

The Technical Lead is uniquely responsible for:

• Daily operations of service delivery
• Keeping knowledge articles about services accurate and up to date

• Suggesting service improvements in order to ensure timely, quality service is being provided to customers

• Providing reports for incidents, requests, changes, and problems for the service to the Service Delivery Manager

• Documentation relating to technical diagrams and architecture 
• Maintaining technical assets in the CMDB 
• Maintaining technical disaster recovery plans 
• Participation in on call responsibilities for an essential or critical service 
• Participation in major incidents 
• Participation in architecture reviews 
• Troubleshooting system issues, such as when an integration stops working