The IT Service Management Steering Committee is chaired by the program manager and is a group of cross-division representatives and advisors who have been asked to govern CIT's service management program and provide strategic direction.

The committee: 

• Prioritizes improvement efforts
• Ensures that processes are implemented within their representative division
• Provides insight into program failures, issues, and successes 
• Consults on program, process, resource, tool, and communication decisions
• Makes recommendations as to practical implementation of new processes
• Recommends strategies to govern and provide program oversight 
• Reviews and addresses feedback from those in service management roles, process users, process owners, and the program manager 
• Reviews and addresses program feedback from IT Leadership
• Reviews new compliance requirements to mature the program as needed
• Reviews audit and regulatory reports for opportunities to improve IT Operating Model and IT Service Management Program as a whole

Committee Members

IT Service Management Program: Alysia Hillyard (Committee Chair) Will Schultze (Administrative Rep.)

Customer Experience: Laurie Hemmings, Keyan Williams, Matt Klein

Enterprise Services: Greg Menzenski, Todd Maniscalco

Infrastructure: Chris Manly, Sean Walsh

IT Security Office: Bobby Edamala, Kenton Hensley

Business Relationship Management: Shari Sprole

Information Technology Procurement Policy and Business Continuity Planning: John Mack