The service owner is responsible for the overall service throughout its lifecycle. The service owner is accountable for the service within the organization regardless of where the technology components or professional capabilities reside. 

This resource may be a business functional resource, a CIT resource, or a unit IT resource.

The service owner: 

• Participates in service-level expectation and service-level agreement reviews that define and approve service delivery requirements and service level expectations (SLE)
• Represents the service to business stakeholders
• Oversees the service throughout its lifecycle, from initial idea to retirement
• Ensures that service-level agreements (SLA) are in place with IT and that the IT service delivery requirements are defined
• Makes sure a service has had a business impact analysis with stakeholders in order to assign a support tier and outline service level expectations
• Provides business insight to IT as part of the service tier and business impact analysis for emergency preparedness
• Approves any business-impacting changes to the service and its service offerings
• Is typically a Director if the functional business representative has CIT acting on their behalf, or the service is considered core to the university as a central service

Additional responsibilities of the service owner and manager may be outlined in the SLA for the service that they support.