The process owner ensures that a process is fit for its purpose, is meeting expectations, and is delivering value.

The process owner's responsibilities include: 

• Process design
• Review and update process documentation to ensure accuracy 
• Report on key performance indicators
• Respond to feedback from process users
• Identify process improvement needs
• Lead process improvement by identifying needs based on performance and feedback 
• Work with program manager on process roadmap maturity and improvements 
• Participates in quarterly meetings with program manager regarding improvements 
• Participates in IT Service Management Steering Committee