A process coordinator oversees the day to day operations of a process and its procedures across the organization.

The process coordinator's responsibilities include: 

• Assisting process users with how to type questions about the process and procedural steps
• Facilitating process training 
• First point of contact to get help when following a process or when an issue is encountered when trying to follow a procedure or use a tool needed by the process
• Answering process users questions and providing process support for those needing to follow the procedure
• Responsibility for practically overseeing the process in action to ensure that the documented process is followed and that the daily actions are in alignment with its requirements
• Addressing any issues that arise with procedures, tools, or people to ensure expected process outcomes are achieved. 
• Escalating process issues to process owner and program manager. "Process issues" can refer to a process-impacting tool failure. For example, this occurs when process users are unable to approve change requests using the ticket system. Alternatively, it can occur when process users are not meeting requirements.