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IP Voice Support

This article applies to: IP Voice Service


Faculty and staff campus telephone services are provided by the IT Service Desk: Voice, Video and Data, a part of Cornell Information Technologies (CIT). For student telephone services in the residence halls, see the Student Voice Service page.

Staff and faculty work through department-based telecommunications coordinators for telephones and related services such as voice mail and calling cards. If you don't know who your telecommunications coordinator is, ask the administrative assistant for your unit. Discuss needed telecommunications services with your telecommunications coordinator and report problems through this individual. 

If you don't have a telecommunications coordinator or can't determine who your coordinator is, contact the IT Service Desk: Voice, Video, Data. If you are the person who assists others in your unit with telephone-related requests and problems, see the sections below for the forms for requests or repairs.

Requests for New Connections and Changes in Current Service

For new connections and requests for changes in service, submit a Request for Service (RFS) form on the web, or contact the IT Service Desk: Voice, Video, Data to have a printed RFS form sent to you. 

The standard turnaround time is within 5 working days. This can vary if the request requires wiring and shops may be needed. 

Repair

Repair service for university telephones is provided at no charge except in the case of abused equipment. Staff and faculty are responsible for repairs to any personal equipment. To request repair service, submit a Telephone Trouble Ticket on the web, or contact the IT Service Desk: Voice, Video, Data. 

You will need the following information: 

  • Telephone number for repair  
  • Jack ID (written on the jack) 
  • Building and room  
  • Contact person  
  • Description of the problem  

Target response time for repairs is 2 business days.

Target response time for requests for voice or data service for existing infrastructure is 5 business days.  

Voice and data support is available business days from 8:00am-4:30pm.

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