Dell Warranty Hardware Repair Terms and Conditions
This article applies to: Dell Warranty Hardware Repair
Dell warranty hardware repair from CIT Support may be requested only by a department technical support provider (TSP). Faculty and staff should contact their department TSP for help with computer problems.
Products Eligible for Warranty Repair
This service covers Dell laptop and desktop computers that are:
- Owned by Cornell University (This service cannot be used for warranty repair on computers owned by faculty, staff, or students.)
- Under Dell limited hardware warranty period
- Purchased with ProSupport or Basic Hardware Service with a minimum of at least "Next Business Day" on-site service-response level
- Identified on the Supported Product List included in the Dell warranty purchased with the computer
TSP Responsibilities Include Data Backup
CIT Support or Dell are not responsible for any loss of data or installed software. See TSP responsibilities (including backing up and restoring data).
Where Repairs are Completed
Warranty repairs through CIT Support's Dell Warranty Hardware Repair Center will be completed on the Ithaca campus or in surrounding Ithaca Cornell offices. To request a warranty repair for a Cornell-owned Dell computer in a remote office, the department TSP must make arrangements to have the computer shipped to the Ithaca campus. If shipping the computer to the Ithaca campus is inconvenient, the TSP may contact Dell Support for warranty repair.