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Cornell University

Audio-Visual Consulting Support

This article applies to: Audio-Visual Consulting

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Audio-Visual Design Consulting

Submit service requests for new AV design consulting using the "Audio-Visual Consulting Request" button in the sidebar. The Service Manager will evaluate the request, seek any addition initial information to validate an active project, and assign the project to a primary design consultant.

Audio-Visual Support

Incidents (troubles, whether associated with an active project or past/general AV system) should be submitted using the "Audio-Visual Support" button in the sidebar. Tickets will be escalated to a Level 2/3 design consultant/engineer as appropriate. 

Often, active Design Consulting project contacts have established protocol to escalate directly to the design consultant/engineer until project turn over. Exceptional cases of incident management can be escalated to the Manager of IAVE.  

You can also contact the IT Service Desk for assistance.

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