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Frequently Asked Questions About AV Infrastructure

This article applies to: Audio-Visual Infrastructure

Does AV Infrastructure provide Room Scheduler integration with Outlook or R25?
AV Infrastructure integrates Crestron Room Schedulers with Outlook or R25.  The cost for this configuration is covered under the AV Infrastructure one-time charge (OCC).

Will a SIP VoIP port be programmed on the AV Infrastructure switch?
If the SIP VoIP option is ordered as part of the AV Infrastructure system, a port for SIP VoIP will be programmed on the switch.

Does the AV Infrastructure one-time charge (OCC) include CIT charges to activate data network ports?
The AV Infrastructure OCC does not include the data port activation one-time charge.

Does the AV Infrastructure OCC charge include a Work Order (WO) fee for the data port activation fees?
Although the AV Infrastructure OCC does include the WO fee for AV Infrastructure, it does not include the WO fee for the data port activations.

Does the AV Infrastructure OCC include the cost of a new VLAN?
In most cases, a dedicated VLAN has already been created for your AV Infrastructure system.  If a new VLAN is needed, there is no additional charge.

Do the One-Time Charges (OCC) and MRC for the optional SIP VoIP Integration include the activation and ongoing costs for a Soft Number?
The SIP VoIP activation is included in the SIP VoIP OCC. Also the Soft Number MRC is included in the SIP VoIP MRC.

Are data port costs included in the AV Infrastructure Monthly Recurring Charges (MRC)?
Data port costs are replaced by the AV Infrastructure MRC. You will not be charged for a data port MRC in addition to the AV Infrastructure MRC.


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